This questionnaire accompanies the document "SLA Model Terms and Specifications: SLALOM Project Overview and Request for Feedback". It may be downloaded from bit.ly/SLALOMeHandout
. This questionnaire will remain live until 2 April 2015.
Your feedback is important in helping to direct this project, in particular in helping determine what is important to you in the marketplace, and what is secondary, or not important or irrelevant. The benefits to industry should be greater uptake of cloud computing because having fair and balanced contractual provisions will reduce uncertainty and perceived risk. The SLALOM models can be used by most cloud service providers and consumers without great expense yet will provide a high level of trustworthiness. However, in order for this to occur there needs to be a broad consensus of all stakeholders that the terms are fair, legally tight, balanced and sufficiently broad. We need your feedback to help ensure that the results of this project are practical and usable, and produce the intended benefits.
Depending on your level of knowledge and experience about cloud SLAs, this questionnaire may take between 30 and 45 minutes to complete.
(1) If you do not have sufficient information to answer any question, e.g. if the meaning of any suggested service level metric is unclear, then you can leave the answer blank.
(2) If you are not able to complete the questionnaire, please still press 'SUBMIT' at the bottom so that we get any feedback you are able to provide.
(3) If you are a consultant, providing feedback from the perspective of an organization you have helped, please provide all answers from the perspective of that organization, except where personal responses are clearly appropriate.