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ONLINE PEZA CLIENT SATISFACTION SURVEY
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* Indicates required question
5 – strongly agree, 4 – agree, 3 – neither agree nor disagree, 2 – disagree, 1 – strongly disagree and NA if Not Applicable
Personnel shows willingness to assist and provide prompt service.
*
5
4
3
2
1
NA
Personnel provides for complete information to the best of his/her ability.
*
5
4
3
2
1
NA
Personnel is knowledgeable and capable in handling the request or application.
*
5
4
3
2
1
NA
Personnel ensures that there is honesty and fairness in the delivery of service.
*
5
4
3
2
1
NA
PEZA online access is convenient and allows for a comfortable transaction.
*
5
4
3
2
1
NA
PEZA assistance and services are worth the fees that are required from its clients.
*
5
4
3
2
1
NA
The requirements for the request/application have been communicated properly.
*
5
4
3
2
1
NA
I was able to process my transaction and achieve my objective.
*
5
4
3
2
1
NA
Name (Optional)
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Email Address
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Company
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Comments or Suggestions
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