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What went wrong?
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What was the impact? (i.e. did it cost a client money, did it damage a client relationship, how did it impact targets?)
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What were the surrounding circumstances? (i.e. was your workload overwhelming, was the client putting pressure on? Your answer will help us identify patterns)
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How could it have been avoided or prevented from happening? (i.e. what could have been done differently, whether by you, the company or someone else? If you're not sure, this could be the basis of a discussion.)
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What can be added to our processes or checklists to avoid it happening in the future? (If you’re not sure, this is a topic for discussion)
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Is there anything else you would like to add?
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Thank you!
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