About this study. This study seeks to determine librarians’ perceptions of using knowledge management for service innovation in academic libraries. This is purely an academic research. You should take about 15-20 minutes to complete the survey. Kindly fill all parts of the open-ended questionnaire carefully. We believe that participating in this research project presents no more than minimal risk to you. If you feel uncomfortable with answering any of the questions, you can move to the next question, take a break, or stop completing the questionnaire.  Participation in this study is voluntary and completely up to you. Filling out the questionnaire implies that you provide us an informed consent to use the data you provide in this questionnaire for research purposes. Your privacy and confidentiality will be strictly protected. All data gathered will be stored securely by the researchers. Only aggregate data will be used in the data analysis. Please feel free to ask any questions you may have about the study or about your rights as a research subject. If other questions occur to you later, you may get in touch with the investigators Md. Anwarul Islam (PhD Student, School of Knowledge Science, JAIST, Japan) at anwar@jaist.ac.jp +81 90283 13048, Dr. Naresh Agarwal (Assistant Professor, Graduate School of Library and Information Science, Simmons College, Boston) at agarwal@simmons.edu +1 617 521 2836 or Professor Mitsuru Ikeda (School of Knowledge Science, JAIST) at ikeda@jaist.ac.jp +81 761 511735. If at any time during or after the study, you would like to discuss the study or your research rights with someone who is not associated with the research study, you may contact the Human Protections Administrator through the Office of Sponsored Programs at Simmons College, Boston, MA, USA at +1 617 521 2415.