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AlticeUSA - Satisfaction Survey (v2.0)
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Would you like to receive updates about our group via email?
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Do you now or have you ever had AlticeUSA as your Internet/TV Provider?
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Former Customers
What caused you to change providers?
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Which Service Provider are you with currently?
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Overall Experience
Please rate your overall satisfaction with Optimum/Suddenlink out of 10
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Would you recommend Optimum/Suddenlink to a friend or family member?
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In the past year, have you experienced a disruption of internet or TV service which negatively impacted you?
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Customer Support
In the past year, have you reached out to Optimum/Suddenlink customer service to resolve service issues?
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How many times has a service technician visited you home or business to resolve an issue in the past year?
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If you answered yes to the last two questions, were they able to resolve your issue?
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Please rate the overall satisfaction of your experience dealing with Optimum/Suddenlink Customer Support.
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Alternate Providers
To your knowledge, do you have the option to switch to a comparable internet service provider in your area?
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If you were given the option to change to a comparable ISP, would you cancel your plan with Optimum and switch?
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Personal Feedback
Any other thoughts or comments you'd like to share?
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Would you be interested in sharing your story with us for FIC.TV?
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Would you like to open a Claim with FairShake? (Optional)
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Demographics
State
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County
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ZIP Code
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Interested in learning how to cut the cord and switch to streaming? After finishing here, complete the short survey below and let us know!
How did you hear about our group [FIC]?
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Flyer
Where did you find our flyer? Business/location name and town please.
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