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Essentials Day 2 Quiz
Please send your results to
charlene.malone@anytimefitness.com.au
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Staff name
Your answer
What club are you from?
*
Choose
Rouse Hill
Rouse Hill North
North Kellyville
North Rocks
Baulkham Hills
Rockdale
Earlwood
Mount Duritt
Glendenning
Minchinbury
Kings Park
What does the IHRSA (International Health, Racquet & Sports club Association) data show for the fitness industry average in AUS visitation?
8.7
9.1
7.9
Clear selection
What is the AF AUS average for visitation?
5.55
4.95
6.1
Clear selection
Who out of the 20/60/20 do we need to focus the most on and why?
Your answer
How would you describe the top 20% members?
Your answer
How would you describe the bottom 20% members?
Your answer
Should we call the bottom 20%ers?
Your answer
What are 3 things you can do to get a member's visitation up?
Your answer
What are 3 things we do/can do to help retain our members?
Your answer
Do we call 30 day non-attendance members if they are out of contract?
Yes
No
Clear selection
How do we contact our new joiners for the first 45 days of their onboarding?
Call them.
Text them.
DM them.
Clear selection
What is perceived value?
Your answer
What does C.E.R.E stand for?
Your answer
What are 2 ways we can make a member feel commitment?
Your answer
What are 2 ways we can make sure our members feel educated?
Your answer
What are 2 ways we can give a member recognition?
Your answer
What are 2 ways we can increase engagement with our members?
Your answer
What is a good way to get our socials and training platforms to members with just one link?
Your answer
How many hashtags should you be using on your posts?
5-10
10-20
10-15
Clear selection
Do you get more engagement through videos or photos on social media?
Videos
Photos
Clear selection
Should we be selling/doing promos on our socials or posting about members?
Selling & promotions
Member content
Clear selection
When writing a caption on a post, what is a good way to get your audience to engage?
Lots of emojis
Hash tags
Ask a question
Clear selection
TRUE or FALSE: To avoid unnecessarily annoying our members, we only reply to some comments on a photo and not all of them.
True
False
Clear selection
What does AF AUS average attrition sit at?
4.1
3.8
3.1
Clear selection
If we have 1000 members with a 3% attrition rate, how many leavers would we have for the month?
Your answer
What does NMM stand for?
Your answer
Why do we care about NMM?
Your answer
If we lose 50 members in March, what would our sales target be for April?
Your answer
What is the most important question in the Medallia score?
Rate Staff Behaviour from 1-10
Based on your most recent visit, how likely are you to recommend AF?
Rate Customer Service from 1-10
Clear selection
What are 3 topics medallia asks members to score us on?
Your answer
How long after a member joins do they get the medallia survey?
90 days
14 days
31 days
Clear selection
What is the maximum amount of times per year that the medallia survey gets sent out to a member?
2 times
5 times
1 time
Clear selection
Is your response time monitored for the medallia surveys?
Yes
No
Clear selection
What do we use to handle complaints?
Your answer
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