• is unclear or incomplete to the extent that there is insufficient information on which to commence an investigation, and the complainant did not provide the requested clarifying information within 15 calendar days of the request.
• the allegations raised by the complaint have already been resolved.
If the grievance is dismissed following the initial assessment, the complainant will be notified in writing within 15 calendar days of this determination.
The time frames in the above procedure shall be adhered to unless Flemington DIY allows an extension of the times due to unusual or unforeseen circumstances. In the event a time frame is extended, Flemington DIY shall notify the complainant of the extension.