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Grand Valley Minor Hockey Conflict and Complaint Form

GVMH is committed to fostering an organizational environment built on constructive, productive, and supportive relationships. We embrace different perspectives, styles of understanding, and approaches to problem-solving. Recognizing that human interactions can be complex and challenging, we aim to ensure all parties contribute positively to both successful outcomes and the resolution of conflicts.

In cases of conflict, it is encouraged that the involved parties engage in direct communication following a mandatory 24-hour waiting period. The following steps outline the process for resolving conflicts within GVMH:

  1. Initial Discussion: Involves the relevant parties (such as the parent, player, coach, bench staff, executive member (s)) in an open dialogue to resolve the issue.
  2. Conflict & Complaint Form: If the issue remains unresolved, the individual should complete the Conflict & Complaint form, which will be forwarded to the appropriate department head or conveners.
  3. Review by Counselling & Discipline Committee: Executive members will investigate the complaint or forward their findings to the Dispute Resolution Committee for guidance.
  4. Escalation to the Board of Directors/Executive Committee: If necessary, the matter may be escalated to the Board for further review.
  5. Referral to Proper Authorities: For serious matters requiring external involvement, the issue may be referred to the proper authorities.

Please complete the Conflict & Complaint form if you wish to report an issue regarding an individual (such as an employee, board member, or stakeholder within GVMH).

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Email *
Date of Complaint Submission: *
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COMPLAINTANT INFORMATION
Please provide all the information requested below. 
Name of Person making the Complaint (Complainant):  *
Home Address:
 *
Telephone (Day):
 *
Email Address:
 *
Role of Complainant (please choose one):
 *
RESPONDENT INFORMATION:
The person the complaint is being made against. 
First and Last Name of Person Complaint being filed against (Respondent):
 *
Role of Respondent (please choose one):
 *
Nature of Complaint
Please use this space to describe the complaint. 
What is the nature of the complaint? *
Date of Incident: *
MM
/
DD
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YYYY
Please describe the complaint, identifying the facts and issues against the Respondent. Try to be brief in answering who what where and how you were treated differently from others (if at all?) *
Have attempts been made to resolve the complaint between the parties involved? Please specify Yes or No below and include more information if you wish. 
 *
RESOLUTION
Please describe how you would like to resolve the issue. 
What would you consider as a equitable resolution to this complaint?
 *
A copy of your responses will be emailed to the address you provided.
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