Nottoway County Chromebook Repair

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Nottoway County Chromebook Repair

In order to assist with a timely repair of any NCPS Chromebook whether it is a cart device, a kiosk, or a teacher "loaner" device, please complete the following "Chromebook assistance needed" ticket so the technology team is aware of an issue. This ticket system will be used for ALL Chromebooks-whether it is a student device, an "in the classroom" device on a cart, or a teacher Chromebook. This system is NOT used for any other technology repairs including desktops, laptops, SMART panels, or anything else. Just Chromebooks! Staff-Please use the standard help desk located on the Nottoway Schools Home Page under "staff" for all other repair requests.

We make every effort to get a device repaired as soon as possible however if you wish to check on the status of a Chromebook "In Repair", please email chromebookrepair@nottowayschools.org for a status update and Mr. Ledger will get back to you ASAP. Please do not leave the device with anyone other than the IT professionals that will be doing the repair. Leave the broken device on the cart or room and we will pick it up.

General troubleshooting tips can be found at this link: https://docs.google.com/document/d/1i2QsGdpU1x62Vv_Fi8C98Y3AioKxLh3RWFoCST5WIYc/edit?usp=sharing

NCPS Chromebook Troubleshooting for Students

We hope that you are having a positive experience using NCPS technology and if we can do anything to help improve that experience please feel free to communicate with us at chromebookrepair@nottowayschools.org

Email *

Record my email address with my response

Teacher Name and building where the device is located. Please include teacher email address. *

Student Name and ID Number (Their 5 digit lunch number) who was responsible for the breakage. (This is for tracking purposes only. Type unknown if the responsible person is unknown.)

Please enter the tag number or serial number of the affected device. (You can find this on the bottom of the Chromebook-EX NC009999 or YX03456) *

School Location *

Blackstone Primary School

Crewe Primary School

Nottoway Intermediate School

Nottoway Middle School

Nottoway High School

Repair Category *

Broken/Cracked Screen

Keyboard Issue

Battery/Power Issue

Missing Charger (Replacement chargers for lost chargers cost $25)

Other

If you answered "Other", please give a brief explanation of the issue.

Do you have enough functional devices on your cart to service your needs while this device is being repaired? *

Yes

Have you tried troubleshooting the issue yourself using the link above?

Yes

N/A

Clear selection

A copy of your responses will be emailed to .

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