Sports Information Centre customer satisfaction survey.

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The primary objective of the survey is to provide the Library with a way to identify key client concerns. More specifically, the survey aims to:

*identify, priorities and manage the key issues affecting clients
*allow the Library‟s performance to be measured and monitored over time
*provide clients with the opportunity to communicate openly and honestly with the management team of the Library

Thank you for taking the time to complete this survey by Sports Information Centre. Your feedback is important to us in how we can better improve our service. This survey should only take about 3 minutes of your time.

How often have you visited library in the last year? (Please tick one)

Berapakah kadar kekerapan anda mengunjungi Perpustakaan?

at least once a week/ seminggu sekali

at least once a month/ sebulan sekali

at least once every three months/ 3 bulan sekali

less often than once every three months/ lebih dari 3 bulan sekali

never/ tidak pernah

If you use library services, do you do this: (Please tick all that apply)

Apakah tujuan anda mengunakan perkhidmatan diperpustakaan?

in connection with your work/ berkaitan kerja

in connection with your studies or learning/ pembelajaran

to follow up interests/ mendapatkan maklumat

for other reasons/ sebab - sebab lain.

If you visit a library, which services do you use? (Please tick all that apply)

Jika anda berkunjung ke perpustakaan, apakah perkhidmatan yang anda gunakan?

borrow books/ meminjam buku

borrow multimedia items (CDs, DVDs)/ meminjam bahan multimedia

read magazines or newspapers/ membaca majalah & suratkhabar

find something out / pencarian maklumat

research topics / membuat kajian

use the computer and internet facilities/ menggunakan komputer & internet.

used the Electronic Database/ menggunakan pangkalan data atas talian.

other services or facilities / perkhidmatan lain.

If you don’t visit or use library services, what stops you from doing so? (Please tick all that apply)

Jika anda tidak berkunjung/ menggunakan perkhidmatan di perpustakaan, Apakah halangan atau sebab yang anda fikirkan?

lack of time/ tiada masa

lack of interest/ kurang berminat

I find everything I need online or from other sources/ menggunakan sumber online atau sumber-sumber lain.

I buy my own books/ saya membeli buku sendiri.

poor choice of books/ koleksi tidak bertepatan.

other reason

If we could open for lunch hour, would you prefer to visit us?

Jika kami membuka Perpustakaan diwaktu rehat,adakah anda akan berkunjung ke perpustakaan?

Yes/ Ya

No/ Tidak

Clear selection

How do you want to be kept informed about things that are happening in the Library? (select all that apply)

Apakah medium yang anda fikirkan sesuai untuk mendapatkan maklumat perkhidmatan - perkhidmatan terkini di Perpustakaan?

Facebook/ Twitter

ISN TV

Newsletter/ Bulletin

Website/ Blog

How often do you access the Library's online resources (eg online journals, e-books, subject guides, blog)

Berapakah kadar kekerapan anda mengakses kepada sumber ONLINE perputakaan?

Most days Once or twice a week / setiap hari atau beberapa kali seminggu

Several times a month / beberapa kali sebulan

Once a month / sebulan sekali

Several times a year / beberapa kali setahun

Never / tidak pernah

On your last library visit, how satisfied were you with the range of items available?

Apakah tahap kepuasan anda berkenaan bahan - bahan/ koleksi yang disediakan di Perpustakaan?

Very Dissatisfied/ Sangat tidak memuaskan

Dissatisfied/ Tidak memuaskan

Satisfied/ Memuaskan

Very Satisfied/ Sangat memuaskan

Unsure/ Tidak pasti.

Clear selection

When you previously used a local library, how did you find our customer service? This information will not be used to the detriment of staff.

Apakah tahap kepuasan yang anda fikirkan terhadap layanan dari staff/ perkhidmatan pelanggan yang kami berikan?

Very poor/ Sangat Teruk

Poor/ Teruk

Satisfactory/ Sederhana

Good/ Baik dan Mesra Pelanggan

Very Good/ Sangat Baik dan Mesra

Clear selection

Would any of the following encourage you to use your library facilities more often?

Apakah ciri-ciri berikut yang akan menarik minat anda untuk berkunjung dan menggunakan perkhidmatan di Perpustakaan?

More attractive buildings and interiors/ rekabentuk dan hiasan yang lebih menarik

Open during lunch hours/ dibuka pada waktu rehat

More comfortable seating/ ruang yang lebih selesa

Better air conditioning & lighting/ Pengudaraan & pencahayaan yang lebih sesuai

24-hour post-box for returning items/ peti pemulangan 24 jam

Better selection of books/ judul-judul yang lebih menarik dan terkini.

Free access to PCs / Penambahan Perkhidmatan komputer

Wi Fi

exhibitions and information awareness displays/ pameran kesedaran maklumat

Information desk/ Perkhidmatan rujukan

Photocopying & Fax facilities/ Photostat & Fax

Online Information Resources/ Perkhidmatan maklumat secara online

Ebook Service/ E Buku.

Please give one idea as to how we can improve Library services Your views about the future of the library service

Sila berikan idea dan pandangan anda berkenaan cara yang difikirkan sesuai untuk meningkatkan perkhidmatan di Perpustakaan di masa hadapan.

Contact details (optional)

Name

Nama

Are you?

ISN Staff

MSN Staff

Athletes

Coaches

Other

Clear selection

Telephone

Telefon

Submit

Clear form

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