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ALD Software Satisfaction Survey
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* Indicates required question
ALD Software package you use:
*
RAM Commander
DLCC
Favoweb FRACAS
Safety Commander
Free MTBF Calculator
Other:
Overall, how satisfied are you with our product/service?
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Very dissatisfied
Please tell us why you feel that way:
Your answer
How did our software perform?
*
Delightfully
Very Satisfactory
Somewhat Satisfactory
Miserably
Overall quality
Value
Purchase experience
Installation and first use experience
Usage experience
After purchase service - support, training etc.
Delightfully
Very Satisfactory
Somewhat Satisfactory
Miserably
Overall quality
Value
Purchase experience
Installation and first use experience
Usage experience
After purchase service - support, training etc.
Have you ever contacted customer service?
*
Yes
No
If you contacted ALD customer service, have all problems been resolved?
Yes, quickly and professionaly
Yes, but I am not satisfied
No
Clear selection
Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Better
About the same
Worse
Much worsw
Clear selection
What do you like about our product/service?
Your answer
What did you dislike about our product/service?
Your answer
Please share with us a few things our software could do better:
what suggestions do you have to improve our product/service?
Your answer
If you would like to share any additional comments or experiences about our product, please enter them below:
Your answer
Your contact details
Name, Company, Position, Phone, Email
Your answer
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