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Please answer these 11 simple questions to improve our service. Your opinion is valuable to us.
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1. What is your ZeroWaste ID?
Your answer
OR
I prefer to submit my feedback anonymously
I have never used your service
2. Overall, how satisfied or dissatisfied are you using our service?
Very dissatisfied
1
2
3
4
5
Very satisfied
Clear selection
3. Overall, how clear and relevant is the information displayed on our website?
Very unclear
1
2
3
4
5
Very clear
Clear selection
4. How important are the following factors, when choosing a printer cartridge recycling service?
Not important at all
2
3
4
Very important
Way of treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
Not important at all
2
3
4
Very important
Way of treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
Clear selection
5. How would you evaluate our service to the same factors?
1 - Poor
2
3
4
5 - Excellent
Way of Treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
1 - Poor
2
3
4
5 - Excellent
Way of Treatment (Waste Hierarchy)
Compliant with legislation
Types and brands of cartridges accepted
Cost
Rebates / Cash back
On-line service
Logistics (Collections/Delivery)
Customer service
Clear selection
Optional comment
Your answer
6. If you have contacted us by email or phone, how did you feel about our customer service performance?
Very dissatisfied
2
3
4
Very satisfied
Speed of initial response
Politeness/Professionalism
Clarity of our response
Time taken to satisfy your query
Overall satisfaction
Very dissatisfied
2
3
4
Very satisfied
Speed of initial response
Politeness/Professionalism
Clarity of our response
Time taken to satisfy your query
Overall satisfaction
Clear selection
Optional comment
Your answer
7. How would you evaluate our website?
1 - Poor
2
3
4
5 - Excellent
Navigation
Visual Design
Register process
Order process
Gains your trust
Uniqueness
1 - Poor
2
3
4
5 - Excellent
Navigation
Visual Design
Register process
Order process
Gains your trust
Uniqueness
Clear selection
Optional comment
Your answer
8. What's the best thing about our service?
Your answer
9. What's the worst thing about our service?
Your answer
10. How likely are you to use our service again?
Not at all likely
1
2
3
4
5
Extremely likely
Clear selection
11. How likely is it that you would recommend our service to a business partner or friend?
Not at all likely
1
2
3
4
5
Extremely likely
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Do you have any other comments, questions, or concerns?
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