Trainer: Daw Swe Nu Tun
Training Manager_Hana Microfinance, Certified Trainer of MMFA
Fees: 70,000 MMK for MMFA members and 100,000 MMK for non-members.
*** 50,000 MMK- Group (above 3)
Venue: Online ( Zoom)
Language: Burmese
Targeted Participants: Loan Officers, Customer Service Staff, Sales & Marketing
Team, Assistant Branch Manager, Branch Manager and Own Business
Syllabus:
- Definition of Conflict & Causes of Conflict
- Types of Workplace Conflict & Impact of Conflict
- Conflict Resolution Strategies
- Definition of Negotiating & Negotiation techniques for success
- Styles and Approach in Negotiation
- Managing Conflict through Negotiation & Practical Application