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DC Site Services Staff Survey 2024
With another season under our belts, it’s time to reflect on the festival season gone by to understand what worked well, and what could be done better next time. Please take just a few minutes to complete the 2024 staff survey to let us know your opinion. And remember, if you leave your name, you’ll be entered into a prize draw to win an Amazon voucher.
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What is your email address? (optional - required for entry into prize draw)
How did you first hear about DC Site Services?
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If other, please provide details, e.g., what news item, Facebook post or festival website you noticed DC on..
Have you visited our social media pages? Please pick which ones you've viewed
How do you rate our social media presence?
Weak
Strong
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How would you prefer to be contacted?
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How do you keep up with the latest news/events at DC Site Services?
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Please specify what you mean by 'Other'?
What attracted you towards working with DC Site Services?
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Please elaborate if you ticked 'Other'...
Do you find our website easy to navigate?
Difficult
Easy
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Is there anything we can do to improve our website and user experience?
If you could make any changes to DCSS PAAM, what would this be? 

Please comment on any difficulties you faced /experienced with setting up or using your DCSS PAAM profile to apply for work.

Do you know where to find your assigned group and event information pack on PAAM?
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How did you rate the pre-event information? (This is the event information pack and the Assignment Agreement)
Unhelpful
Very helpful
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Have you ever had any problems with the pre-event information provided? If so, please provide details 

Did you find the use of What3word within the event information helpful? 

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Are you aware of, or familiar with the cancellation process of live applications? (20 days’ notice or contacting the office ASAP if less than 20 days away) 

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Are/were you familiar with the attendance check process for assigned events? (When applying you are committing yourself to be available to the dates published on DCSS PAAM. Once assigned, you will receive an email asking you to click the green Acknowledge button which is an attendance check for the office. If this button is not clicked, the office will contact you via telephone, or cancel you off the event in question. If we recieve no response at all, your profile is unapproved which may affect your future applications.) 
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Did you have contact with the office via email, Whatsapp or telephone? If so, please rate this experience

Poor customer service
Very helpful
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Any comments on your communication with the office?

How did you rate your arrival and induction process once you have arrived onsite?

Fraught with problems
Very smooth
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Any comments on your arrival and induction process? Please specify which event/festival you are referring to

Do you feel your Managers/Team Leaders were approachable and informative?

Unapproachable and uninformative
Very approachable and helpful
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Any comments on your Managers/Team Leaders, please specify which event or festival this is in regard to

What could your Manager or Team Leader do to improve your experience?

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