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The Brightwork Research & Analysis TCO Questionnaire
Please enter the fields and add any commentary which can help us make the best possible estimate.
All estimates should be for a "basic" implementation. We will forward a future questionnaire for specific more advanced functionalities. SCM Focus has developed and "base + component" model where the first TCO estimate is getting a basic implementation up and running. After the base is complete, the specific functionality are added. This helps create a level playing field and which without this approach ends up being overly subjective incomparable as some vendors would quote simple and some vendors would quote medium difficulty implementations.
The fields are freeform so please elaborate. An example answer could be -- "$5000 - this is our per user costs up to 20 users, at which point each successive user price is $4500." Conditions are the things that are perfect for the commentary fields -- such as "applies to customers up to 10 users." etc..
We will review this information with your before using it. All applications that can be will be compared against vendors like SAP and Oracle, which have the highest TCOs in the enterprise space. Most best of breed vendors we work with look forward to such a comparison.
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Software Vendor Name
Your answer
Your Name
Your answer
Your Email Address
Your answer
Your Per User License Price or Simply Your Overall Price.
If your price changes per implementation size or other factors, please provide that range.
Your answer
A Typical Hardware Expenditure for a Small Customer
Your answer
A Typical Hardware Expenditure for a Large Customer
Your answer
The Average Hourly Rate of Your Implementation Consultants or of Consultants for the Consulting Firm You Partner With
Your answer
Average Number of Consultants Which Are Assigned to a Project
Your answer
Average Percentage of their Weekly Hours Your (or the Consulting Company's) Consultants Are Assigned to a Specific Customer
Your answer
Implementation Duration in Months for a Shorter Duration Implementation
Please use historical timelines rather than "optimal scenario" timelines.
Your answer
Implementation Duration in Months for a Longer Duration Implementation
Please use historical timelines rather than "optimal scenario" timelines.
Your answer
Total Training Costs for a Small Implementation
This is what a customer can expect to spend in direct training expense paid to the software vendor.
Your answer
Total Training Costs for a Large Implementation
This is what a customer can expect to spend in direct training expense paid to the software vendor.
Your answer
Number of Customer Resources Assigned to the Project (Small Project)
Your answer
Number of Customer Resources Assigned to the Project (Large Project)
Your answer
Your Yearly Support Charge
Most software vendors apply a percentage of license revenue. However, not all do. If you charge a fixed support fee per year, please enter that range -- say "$25,000 to $35,000"
Your answer
Average Number of Customer Resources That Are Typically Required to Support the Application
This may also be a range.
Your answer
Average Percentage the Support Customer Resources Have Their Time Consumed by the Supporting the Application
Please do not provide a range, but an average percentage.
Your answer
Integration Costs
This is both any software adapters you charge for as well as either work that you do, or work that the client does. This number should be a range.
Your answer
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