3. BASIC COMMUNICATION SKILLS

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1- Technical jargon is considered as one of the………………… to effective communication. *

10 points

a. Semantic barriers.

b. Psychological barriers.

c. Emotional barriers.

d. Social barriers.

2- When producing a piece of written communication, you need to…………… *

10 points

a) plan what you want to say carefully to ensure that all the relevant information is accurately and clearly communicated.

b) Improve your verbal communication skills that can help you to foster better relationships with others.

c) maintain a large network of contacts that you can call on when necessary.

d)include body language, gestures, facial expressions, and even posture.

3- When meeting somebody for the first time, effective communication could take place through............ *

10 points

a) reflecting back and clarifying what has been said.

b) being conscious of your body language and other non-verbal signals you are sending.

c) trying not to show empathy.

d) offering a criticism, avoiding a compliment.

4- …………………………. should include the content of the lessons in detail and the process that will be used to teach the lessons *

10 points

a. Daily planning

b. Term planning

c. Weekly planning

d. Unit planning

5- ………………………… is a state of harmonious understanding with another individual or group that enables greater and easier communication.

10 points

a. Verbal Communication.

b. Rapport.

c. Non-Verbal Communication

d. Ice Breaker.

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