The following survey questionnaire comprises important indicators of library service quality; you are requested to spare little time to identify to give your perception about the services rendered by the library. Some items are probably more important to you than others. The information provided by you will enable us to understand users satisfaction and quality of library services.

Please Rate Library service performance for each statement:  Directions: The statements below relate to your feeling about the services being offered by the Library. For each statement, please show the extent to which you believe the Library has the feature described by the statement. There are no right or wrong answers - all we are interested in is a number that best conveys your perception about the quality of library service.

Circling a  “5” means that you “strongly agree” that the Library has that feature.  
Circling a “1” means that you “strongly disagree” that the Library has that feature.