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Namnama Customer Feedback Form
We would love to hear your thoughts or feedback on how we can improve your experience! Please help us serve you better by taking a couple of minutes to tell us about our products you received. All responses will remain confidential and anonymous. Please click the link below to complete the survey. Thank you very much!
Name
Email Address *
Gender Identity *
Age *
Address *
Where did you first hear about us? *
Order platform *
Was the product you purchased for a gift or for personal use? *
SERVICE EXPERIENCE (Please rate the following characteristics of your service representative on a scale from 1 to 4, where 1 means poor service and 4 means excellent service. If you checked out via Shopify, please answer "NA" or not applicable.) *
NA
1
2
3
4
Knowledge of the Product
Efficiency/quickness
Willingness to help
Ability to complete transaction
BUYING EXPERIENCE for Instagram and Facebook shoppers (Please rate the following characteristics of your buying experience on a scale from 1 to 4, where 1 means poor service and 4 means excellent service.) *
1
2
3
4
Convenience
Location
Product availability
Billing accuracy
Accuracy of shipment estimate
How did the product's pricing compare to your expectations? *
How did the product pricing compare to other similar products that you know of? *
On a scale of 1 to 4, where 1 represents very low value and 4 represents very high value, how would you rate the overall value of this product? *
Low Value
High Value
What convinced you to buy from us? *
What do you like most about our product/brand? *
What do you like least about our product/brand? *
How likely is it that you would recommend us to a friend or colleague? *
Never
Very Likely
What product or service features do you wish we had? *
Did we meet your overall expectations? *
If your answer is "no" in the last question, please tell us why so that we may improve our brand more.
If you were unhappy with your expectations, what can we do to get you to come back?
If you have any comments or suggestions not mentioned above, kindly indicate it here.
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