At the Global Innovation Management Institute (GIMI), we are committed to maintaining the highest standards of service and accountability. This form provides a structured mechanism for stakeholders to submit claims or complaints related to GIMI's certification activities, in compliance with ISO 17024 standards for certification bodies.

• Facilitate the resolution of complaints, disputes, or appeals efficiently and fairly.
• Provide stakeholders with a clear mechanism for reporting issues related to GIMI's programs, services, or operations, or for challenging certification decisions made by GIMI. 
• Support continual improvement by documenting and analyzing complaints, claims, and appeals to enhance our processes.

1. Provide your contact information and a clear description of your claim, complaint, or appeal.
2. Include relevant details, such as dates, locations, and any supporting documents.
3. Submit the completed form.

• Acknowledgment: You will receive confirmation of your submission within 48 hours.
• Transparency: Your claim or complaint will be reviewed thoroughly and addressed within the timeframes outlined in our complaints-handling procedure.
• Confidentiality: Your submission will be handled with the utmost confidentiality and in accordance with ISO standards.
• Impartiality: Appeals will be reviewed independently by an impartial body to ensure fairness and objectivity.

We value your feedback and strive to ensure your experience with GIMI is positive and constructive.