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Return Merchandise Authorization (RMA) Form
  • Please submit your Return Merchandise Authorization (RMA) Form within 7 days of receiving your order. 
  • Once your RMA is approved, the return package must be shipped within 7 days. Items received after this time period will have a 30% restock fee applied. 
  • All Original components such as manuals, documents, hardware, cabling, accessories, nuts, bolts, etc, must be included. 
  • Non returnable items are: 
    • Installed Items
    • Custom Ordered Items
    • Special Order Items
    • End of Life items
    • Products not in original packaging
    • Products delivered past 7 days
  • Solux, LLC will provide the return shipping label to you via email 
    • The costs of the return label will be deducted from the refund. Shipping is a non-refundable expense
  • All returns incur a 15% restock fee, and may be subject to up to a 30% restock fee if items are missing, damaged, or used. 
  • Refunds are processed within 5-7 business days after the returned item(s) are inspected.
    • Inspections may take 1-3 business days to be completed.
  • Refunds for Canceled Orders are processed within 5-7 business days
  • Refund receipts are emailed once the refund is issued. 
  • Please allow 3-5 business days for the refund to clear your banking institution.

Exchanges are processed as a separate order and transaction. **When the original order is returned to us, a refund will be issued per our refund policy

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Email *
Solux Order # *
Contact Name *
Contact Phone Number *
Contact Email Address *
Delivery Date *
MM
/
DD
/
YYYY
Type of Request *
Reason for Return *
If your request is for Warranty Assistance or a shipment shortage or lost package, please describe the issue below. 
If Not Applicable, write N/A
 *
Please select the condition of your return *
Product Code/SKU of item *
Quantity to Return *
If you have more items, please list the product code and quantities you are requesting to return.  *
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