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Section 1 of 44
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Section 2 of 44
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Graphics tablet(tablet without a display)
Pen Display/Pen Monitor(tablet with display)
Light Pad/Light Box/Tracing Broad
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Section 3 of 44
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I can't use my pen/My pen is not charging
I can my pen, but I hcharge ave some problems while using
I can't use my tablet
I can't use the express keys on my tablet
I can't use my pen buttons
It is lagging
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Section 4 of 44
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I can't use my pen to move the cursor
When I draw lines, it is not smooth, it has waves/dash/jumpy/curve/uneven strokes.
In extended mode, the cursor is not only offset but also cannot be moved to the edge area and the driver cannot recognize the exact resolution.
The cursor is jumpy
Whenever the pen nib touches the tablet, it acted as right click
When hovering, without touching the tablet, the pen clicks/drags/draws
The pen went to sleep and can't be used again
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Section 5 of 44
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Section 6 of 44
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My tablet didn't come with extra nibs
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Section 7 of 44
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Section 8 of 44
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I am using a battery-free pen
I am using a battery pen
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Section 9 of 44
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Section 10 of 44
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There is any electromagnetic interference (such as cell phone/tablet/other appliances) in the surrounding area? Are you using the tablet on a keyboard?
Is the cursor jumpy when the pen nib is pressed on the active area?
Is the cursor jumpy when the pen nib is 5mm above the active area?
Have you dropped the pen?
Is the cursor jumpy when the pen nib is on the corner or the edge of the active area?
None of the above situations fits
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Section 11 of 44
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Section 12 of 44
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Section 13 of 44
Section 14 of 44
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Try to turn off the electrical equipment(phones/tablets/others), and the device is not working above the keyboard
Check if the pen needs charging, and if the pen nib is worn, also check if the pen has been dropped before.
Draw lines on the Computer OS's origin painter to check
Do the uneven strokes only happen on specific area?
None of the above situations fits
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Section 15 of 44
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Does the problem persist in other software as well?
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Section 16 of 44
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