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Survey Questionnaire
This is an undergraduate Bachelor in Business (Hospitality Management) dissertation. The purpose in doing this research is to determine the travelers’ perception regarding the security system in five star hotel which is located in Kuala Lumpur, Malaysia. The information collected from this survey will be used for academic purposes and will confidential
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Section A: Genaral Information
Instruction: Please read the questions and fill in a “✓” that represent your answer.
1.How often do you stay in a five star hotel?
Once a month
Once every two or three months
Once every six months
Once a year
Less than once a year
Clear selection
2.What is the purpose of you staying in five star hotel?
Leisure
Business
Convention
Exhibition
Meeting
Others
Clear selection
3.Which state are you from?
Malacca
Kuala Lumpur
Johor
Penang
Other:
Clear selection
Section B: General Opinion
The following statement refers to your opinion based on five star hotel security system. For each statement, please indicate to which extent you believe on the factors towards five star hotel security system. You are required to choose based on your opinion towards each features.
1. Safety is an important factor when I select a hotel to stay
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
2. I will normally ask the hotel safety and security attributes before making decision to stay
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
3. I am willing to pay more for a hotel that has safety and security certification
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
4. I am more likely to select hotel with has better safety and security certification
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
5. I will conduct research by browsing through the internet on the hotel safety features before make bookings
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
6. I will choose a hotel that is well-lit along the corridors and walkway for safety purpose
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
7. The key card on room door is working effectively
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
8.The internal door locks are functioning perfectly
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
9.The key cards works smoothly in accessing hotel lifts
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
10.The safety box located in the room are functioning all the time
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
11.The presence of security staff can be easily located in the hotel
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
12.The staff assistance can be acquired at any time of the day
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
13.The staff take immediate action in solving guest security matters
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
14. The staff is willing to help guests when they have security matters
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
15.The staff will never be busy to respond guest security matters
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
16.The staff is effective in handling security matters
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
17.The staff give individual attention when comes to security measures
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
18.The staff have proper knowledge when asked regarding security measures
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
19.Physical security features are easily located
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
20.Security cameras are located in required area
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
21.The room doors are working perfectly
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
22. Fire evacuation plan is easily visible
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
23.Well-lit and marked emergency exits are available on guest’s floor
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
24. Water sprinkler is visible in guests room
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
25.I am confident in sharing personal information to the hotel
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
26.I feel safe and secure when I am in the hotel environment
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
27.I am confident with the security systems used in the hotel
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
28.I am well-assured with the awards and recognition on security awarded to the hotel
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
29. I am confident in living my personal belongings in the hotel room when i am away
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
30.I trust the hotel security in ensuring my serurity in the hotel
Strongly Disagree
1
2
3
4
5
Strongly Agree
Clear selection
Section C: Demographic Profile
1.Gender
Male
Female
Clear selection
2.Age
Below 20 years old
21-30 years old
31-40 years old
41 years old and above
Clear selection
3.Occupation
Business
Professional
Student
Education
Others
Clear selection
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