Learn the tricks to providing exceptional customer service, how to handle upset/difficult customers, how to manage your time with multiple priorities, how to handle various customer types and more!
We currently offer two training schedule options:
Daytime: Monday – Thursday from 9am – 2pm for 6 weeks Evenings: Monday – Thursday from 6pm – 8pm for 8 weeks
The Customer Service Academy along with all Urban League services are FREE.
* All positions offered by employers have a minimum requirement of 16 - 18 years or over with a high school diploma, the ability to pass a background check (some backgrounds may not be compatible with working in a call center environment) and the ability to pass a drug screen. Some positions may have further requirements. It is your responsibility to determine before applying to CSA if you would be eligible to work in a call center or customer service environment. Fully disclosing any potential barriers to the Urban League will allow you to make the best decision possible and explore additional opportunities if needed.Please be aware that spaces for CSA are limited and that everyone will undergo the same screening process.
Please contact Melissa Herriges, the Customer Service Academy Program Manager, for current class schedules and upcoming program application deadlines. If a training program is not currently scheduled, your application will be kept on file and you will be added to a waitlist to be notified when the next training class is available. All training is free to those who qualify and are selected to participate in the program. Please be aware that spaces are limited. All candidates will follow the same screening procedure.
If you have questions about the enrollment process, please contact Melissa Herriges firstname.lastname@example.org | 608-729-1232
Someone from the Urban League will contact you to confirm that your application has been received. If enrollment is open for an upcoming customer service academy, they will instruct you how to schedule your first interview and assessments. If there is not a current program, they will let you know when the next program is expected to begin, and add your name to the list of candidates who have completed applications to be contacted when enrollment for the next program opens.
The final step to be accepted into the customer service academy is to attend an interview with a representative from one of the program’s employer partners. These interviews are scheduled before the program begins, and all individuals who have completed applications will be notified when final interviews will take place.
Melissa A. HerrigesCustomer Service Academy Program Manager,Workforce Case Management SupervisorHIRE Employment Specialist email@example.com