provide at least 72 hours' notice by phone or email. If possible, clients may reschedule their appointments upon canceling.

• Should the client reschedule their appointment to a date that falls on a holiday or weekend, an additional fee will be charged to the client to conform to our holiday and weekend service rates.

• Failure to provide advance notice of cancellation will result in a cancellation fee of $100. Apart from the client's failure to provide notice, we reserve the right to charge the client a $100 cancellation fee for Inaccessible Properties, lack of running water or electricity on-site, and Poor Working Conditions that threaten the health and safety of our crew.

• Last-minute cancellations due to emergencies will be considered without penalty. Clients must communicate with our office before our cleaning crew arrives at the client's address.

• Failure to respond to any of our communications prior to the cleaning appointment will automatically lead to its cancellation. Clients must be responsible for their appointment schedules and obligations.

• All clients will receive a service confirmation text/call at least 24 hours before the

scheduled cleaning date. This will allow us to verify the client's contact details and address beforehand and ensure that they push through with their appointment.

. The maximum amount of cancellation credits per client is three (3) annually. We have the right to refuse further service requests from the client upon reaching the credit limit.