ALAM GROUP OF COMPANIES  CUSTOMER SATISFACTION SURVEY, 2013.
Dear Customer, We thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.  Please click SUBMIT to send the questionnaire .
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1. If you were contacted by the sales representative, were your problems solved to your satisfaction?
2. Compared to other products on the market, would you say that our products are
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3. Overall,how satisfied are you with our products
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4. How satisfied are you with our products regarding the following ?
Extremely satisfied
Very satisfied
Somewhat satisfied
Unsatisfied
Very Unsatisfied
Value
Quality
Purchase experience
First time experience
After purchase experience
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5. How likely are to recommend our products to others ?
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6. How did you first hear about our products ?
7.Please rate the following characteristics of the service representative on a scale from 1 to 5, where 1 means poor service and 5 means excellent service. If you did not deal with a service representative, please select 6.
1 Poor
2 Fair
3 Good
4  Very Good
5 Excellent
6 N/A
Knowledge of the product
Courteousness
Willingness to help
Efficiency
 Ability to complete transaction
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8. What can best describe your experience with the sale representative you contacted ;
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If other,please specify
10. Indicate the products you use or purchase
11.What would you like to change most about the products named above ?
12. If you have additional comments for Alam Group of Companies about your experience with our products that have not been addressed in this survey, please enter them below:
Name *
Organisation *
Title/Position in the organisation *
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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