The instructor reserves a specific day and time for each student and cannot offer that spot to another student. As a result, lessons missed or canceled by the student will not be refunded, credited, or rescheduled, regardless of the reason. However, exceptions may be granted at the sole discretion of the studio.
If a lesson is canceled by the instructor (excluding scheduled studio closures or holidays), the student will be offered a make-up lesson at a mutually convenient time, or the lesson will be refunded or credited. Should the student miss the scheduled make-up lesson, the opportunity for a make-up will be forfeited. Do you agree with this policy?