Collection Audit Form(OPS)

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Collection Audit Form(OPS)

Need Min 10 Audit Daily

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* Indicates required question

Auditor Name *

Choose

Priyanka

Arshad

Counsellor Name *

Your answer

Student Number *

Your answer

Call Date *

MM

/

DD

/

YYYY

Audit Date *

MM

/

DD

/

YYYY

Introduction Self/pw
*

Choose

0

5

Student Engagement/ Raport Building
*

Choose

0

1

2

3

4

5

Purpose of the call
*

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0

1

2

3

4

5

Script
*

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0

5

Objection handling
*

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0

1

2

3

4

5

6

7

8

9

10

Flow
*

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0

5

Voice
*

Choose

0

5

Closing / Further Assistance
*

Choose

0

1

2

3

4

5

Disposition/Remarks
*

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0

5

Rude / Abusive Behaviour
*

Choose

Yes

No

Incorrect/Wrong Information
*

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Yes

No

Blank Call
*

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Yes

No

Remarks *

Your answer

Submit

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