Section 1 of 2
Patricia Usability Feedback Form
Thank You for completely interacting with the Patricia Mobile App. Kindly fill out this feedback form to help iterate on the solution, and improve the experience of the Mobile App. There are just 2 Sections.
1. How easy or difficult was it to get on-boarded on the Patricia App?
1. How easy or difficult was it to get on-boarded on the Patricia App?
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2. Is there anything you would change about the onboarding process?
2. Is there anything you would change about the onboarding process?
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3. How easy or difficult was it to navigate through the home screen of Patricia App?
3. How easy or difficult was it to navigate through the home screen of Patricia App?
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4. Is there anything you would change about the home screen or anything you feel is missing from the home screen of the Patricia App?
4. Is there anything you would change about the home screen or anything you feel is missing from the home screen of the Patricia App?
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5. How easy or difficult was it to select a wallet to make a transfer with on the App?
5. How easy or difficult was it to select a wallet to make a transfer with on the App?
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6. Is there anything you would have added to the screen showing your wallet you have selected?
6. Is there anything you would have added to the screen showing your wallet you have selected?
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7. How easy or difficult was it to choose a wallet of your choice for a transfer or buy an airtime?
7. How easy or difficult was it to choose a wallet of your choice for a transfer or buy an airtime?
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8. Is there anything you would have changed in the flow?
8. Is there anything you would have changed in the flow?
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9. How easy or difficult was it to confirm your transfer or payment when buying an airtime?
9. How easy or difficult was it to confirm your transfer or payment when buying an airtime?
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10. Is there anything you would have changed in the transfer and buying an airtime flow?
10. Is there anything you would have changed in the transfer and buying an airtime flow?
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11. Is there any additional feedback or comment, features and flow you'd love to see from Patricia?
11. Is there any additional feedback or comment, features and flow you'd love to see from Patricia?
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12. How did you feel about the overall flow of the Patricia App? You can select more than one of the options.
12. How did you feel about the overall flow of the Patricia App? You can select more than one of the options.
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Happy
Excited
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Angry
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Anxious
Comfortable
Delighted
Puzzled
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Section 2 of 2
Patricia SUS Form
This is a System usability survey of the Patricia App you just interacted with.
1. I think that I would use this app frequently
1. I think that I would use this app frequently
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I don't know
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add "Other"
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2. I found the app unnecessarily complex.
2. I found the app unnecessarily complex.
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3. I think the app was easy to use.
3. I think the app was easy to use.
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4. I think that I would need the support of a technical person to be able to use this app.
4. I think that I would need the support of a technical person to be able to use this app.
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5. I found the various functions in this app were well integrated.
5. I found the various functions in this app were well integrated.
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add "Other"
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6. I thought there was too much inconsistency in this app.
6. I thought there was too much inconsistency in this app.
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add "Other"
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7. I would imagine that most people would learn to use this app very quickly.
7. I would imagine that most people would learn to use this app very quickly.
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I don't know
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add "Other"
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8. I found the app very cumbersome to use.
8. I found the app very cumbersome to use.
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I don't know
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add "Other"
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9. I felt very confident using the app.
9. I felt very confident using the app.
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I don't know
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add "Other"
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10. I needed to learn a lot of things before I could get going with this app.
10. I needed to learn a lot of things before I could get going with this app.
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I don't know
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add "Other"
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11. I found the payment process cumbersome.
11. I found the payment process cumbersome.
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I don't know
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add "Other"
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12. I found the payment system frustrating.
12. I found the payment system frustrating.
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