GEO Information Technology Work Order Request

    What unit(s) of GEO is this request for?

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    Type of Request:

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    The work to be performed is related to:

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    Please detail your request and include specifics. This is important to expedite the completion of your request. If this is a recurring request, please detail the frequency of recurrence and include the relevant details.

    In general, relevant details are pieces of information such as: individuals, dates, locations, requirements, any related purchasing information, identifying what files/systems/databases are related to the request, etc...
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    Location of work to be performed:

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    Your Priority Ranking:

    Please keep in mind that we will make every attempt to resolve your item in a timely fashion. However, it should be noted that we do receive a high volume of requests that must be balanced daily for the continuance of department-wide operations. To manage your expectations, below is a decision-making model the IT staff will use to determine work priority. This is not a full list, but does cover the most common issues. 1) ASAP - (immediate response) This category covers problems that affect many users or the basic infrastructure of the network. This includes connections to the Internet, email issues, inter-departmental connectivity, fiber and wireless connections, virus outbreaks, or other problems that prohibit users from performing assigned tasks. This also includes high priority requests from executive leadership, and emergency website or database updates. In order for it to be considered an emergency, the work must take place for the continuance of mission critical operations. Last minute requests due to oversight on the part of the requestor are highly discouraged. 2) HIGH - (immediate to 2 day response) This category covers many of the same issues as ASAP group, if the issues are affecting a limited numbers of users or the person responsible has higher level issues to resolve before troubleshooting this issue. This also includes high priority requests from senior staff and website/database updates needed within the next business day. 3) MODERATE - (2 to 4 day response) This category covers report/statistical analysis preparation, multimedia requests (in support of events, for example), equipment moves, new user account setup, updating databases, printer and other peripherals installs and troubleshooting. It also includes website/database updates needed within the next week. 4) LOW - (4 day+ response) This category covers researching software, clean-up of user computers and general system/network housekeeping, development of new website features, etc...
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    (If applicable): What is the absolute deadline this needs to be completed?

    Note: Absolute deadline requires that there are serious operational consequences for non-completion by the date listed.
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    Submitted by:

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