Introduction to Business Procedures

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This is a sample practice test created by Maryland FBLA to help you study for your competitive event! It is merely to help you study, so take your time and feel free to take the test as many times as you want. Answers will be shown after you submit.

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Maryland FBLA

The term “melting pot” was developed to illustrate the coming together of different cultural backgrounds into one United States culture

1 point

True

False

Clear selection

Title VII of the Civil Rights Act of 1964 makes it illegal for an employer to discriminate on the basis of race and religion.

1 point

True

False

Clear selection

Moore’s Law, developed by Gordon Moore, states that computer transistor densities on a single chip will double every eighteen months.

1 point

True

False

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TCP/IP stands for transmission control protocol/Internet protocol.

1 point

True

False

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A consumer does not have to pay for downloaded programs that are classified as shareware. Untitled Question

1 point

True

False

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Identify which words are unnecessary in the following sentence: “During September, the full and complete financial report will be available for all employees to review.”

1 point

Complete and all

Full and report

Available and review

Report and available

Clear selection

Mark and Jill will be attending the FBLA conferance in September. Jill is interested in participating in the public speaking competittion. Jill has asked Mark to help her with nonverbal cues, ennunication, and voice rat and pitch. How many spelling errors appear in the above sentences?

1 point

Clear selection

What document lists the official proceedings of a business meeting?

1 point

Itinerary

News release

Minutes

Agenda

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What is the correct order for a memo heading?

1 point

TO, FROM, DATE, RE

TO, DATE, FROM, RE

TO, RE, FROM, SUBJECT

SUBJECT, DATE, TO, FROM

Clear selection

What part of a business letter immediately follows the signature line?

1 point

Complimentary close

Copy notation

Salutation

Reference initials

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What is the purpose of a follow-up letter?

1 point

To request an interview for a job

To discuss possible job interview questions

To be sure an employer has received a completed application

To thank a potential employer for an interview

Clear selection

Which of the following best describes a simple sentence?

1 point

A simple sentence contains an independent clause and no dependent clauses.

A simple sentence contains a subject and a verb.

A simple sentence contains a dependent clause and no independent clauses.

A simple sentence contains a dependent clause and a preposition.

Clear selection

Which would be an appropriate step for preparing for a job interview?

1 point

Plan to arrive at the interview two minutes before the scheduled time

Choose casual dress for the interview

Prepare questions to ask the interviewer about the company

Do not plan to take any documents with you to the interview

Clear selection

Downward communication flows from employees to management.

1 point

True

False

Clear selection

Conciseness in writing means to use as many words as possible.

1 point

True

False

Clear selection

Effective listening begins with a receptive attitude.

1 point

True

False

Clear selection

Colloquialisms should be used in formal communication.

1 point

True

False

Clear selection

The three main types of professional resumes are functional, chronological, and targeted.

1 point

True

False

Clear selection

Education and work experience should always be included in a resume.

1 point

True

False

Clear selection

The basic goals of a letter of application are to state the position of interest, describe qualifications, and state the salary desired.

1 point

True

False

Clear selection

A balance sheet shows the financial condition of a business on a certain date.

1 point

True

False

Clear selection

Bylaws are written codes and procedures that identify how board meetings should be conducted within a corporation.

1 point

True

False

Clear selection

An income statement illustrates the financial position of an organization for a particular period.

1 point

True

False

Clear selection

The office professional needs to understand the importance of listening and practice good listening techniques. Which of the following is not a good listening technique?

1 point

Listen for facts and feelings

Watch for nonverbal communication

Ask questions when you are not sure of what was said

Direct your attention over the speaker’s shoulder so you won’t look him in the eye

Clear selection

Which of the following is not true concerning the way business is changing?

1 point

International and global in scope

Quality-focused

Flattened and more efficient organizational structures

Less service-oriented

Clear selection

A team at work is a group of people who work together to achieve a common goal. Which of the following is not a team rule?

1 point

Do your job to the best of your ability and expect others to cover for you.

Accept teasing and bantering when it is done in a friendly, good-natured way.

Don’t do other people’s work.

Offer to assist others when they need help.

Clear selection

Which of the following is not a good customer relations tip?

1 point

Do not interrupt and miss crucial information

Learn to recognize steady customers’ voices and identify them by name

Ask customers to repeat themselves

Listen carefully

Clear selection

What type of speech recognition technology allows the user to speak normally and use complete sentences and phrases?

1 point

Discrete voice recognition

Unlimited speech recognition

Continuous speech recognition

Digitalized speech recognition

Clear selection

The abbreviation “ISDN” stands for

1 point

Integrated Services Data Network.

Internet Setup and Digital Network.

Integrated Services Digital Network

Intranet Services Digital Network.

Clear selection

Other than Alexander Graham Bell, what inventor was thought to have developed the telephone?

1 point

Thomas Watson

Samuel Morse

David Edward Hughes

Elisha Gray

Clear selection

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