Survey for Prospective Commercial Customers for Internet Service
A coalition of your Arlington neighbors is considering creating a community-owned internet service provider to provide local businesses faster, lower-cost telecommunication services that will respect our privacy and commit to permanent net neutrality. Please answer the following questions to help us understand your needs and determine the feasibility of moving forward. (Please use our residential survey to provide feedback about service at home.)
* Required
What is your business name?
*
Your answer
What is your business address?
*
Your answer
How does your business currently access the internet? (Please mark primary source of internet services)
Mobile phone data plan
Private internet subscription (such as Verizon or Comcast)
Connection provided by landlord
Don’t use internet
Other:
How does your business currently access TV? (Please mark primary source of TV services)
Private internet subscription (such as Verizon or Comcast)
Cable/satellite subscription (such as Verizon/Comcast or dish/Direct TV)
Connection provided by landlord
Don’t use TV
Other:
If your business is currently paying for services, who is your provider for internet service?
Comcast
Verizon
Other:
If your business is currently paying for services, who is your provider for television service?
Comcast
Verizon
Other:
If you pay for these services in a bundle, please indicate what is included in the bundle.
mobile phone
land line
internet subscription
cable TV
Other:
What does your business pay for internet services?
Your answer
What does your business pay for TV services?
Your answer
What does your business pay for a bundle of services services?
Your answer
If you know the maximum megabytes per second (Mbps) you get, please specify
Your answer
What other companies provide internet services in your area?
Your answer
What other companies provide television services, like cable or satellite, in your area?
Your answer
How satisfied are you with your current internet service provider with respect to speed of service?
least satisfied
1
2
3
4
5
most satisfied
How satisfied are you with your current internet service provider with respect to price of service?
least satisfied
1
2
3
4
5
most satisfied
How satisfied are you with your current internet service provider with respect to reliability of service?
least satisfied
1
2
3
4
5
most satisfied
How satisfied are you with your current internet service provider with respect to customer service?
least satisfied
1
2
3
4
5
most satisfied
How satisfied are you with your current internet service provider with respect to overall performance?
least satisfied
1
2
3
4
5
most satisfied
Do you have other comments regarding satisfaction with your current service?
Your answer
How likely would you be to change to a reliable, faster, lower-cost community-owned internet service provider?
not likely
1
2
3
4
5
most likely
What are your reservations, if any, about changing internet or TV service providers?
Your answer
Do you have other comments to share?
Your answer
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