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ENCON Laboratory Inc.                     Customer Satisfaction Survey Form                                    

TS EN ISO IEC 17025 Accreditation or Republic Of Turkey Ministry Of Environment, Urbanization And Climate Change Certificate of Proficiency Within the scope of the qualification, we request you to evaluate our survey, which we prepared to measure your satisfaction with the services we provide to our valued customers, to get your opinions and to provide you with better service.

Participants of the survey do not have any legal responsibility.

Thank you for your attention.                                                    

Regards

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Email *
Are you satisfied with working with our laboratory?
*
5 points
1 (Highly dissatisfied)
5 (Very pleased)
Do you find our professional knowledge and experience sufficient?
*
5 points
1 (Very bad)
5 (Excellent)
Are you satisfied with the attitude of our laboratory regarding your impartiality and privacy?
*
5 points
1 (Highly dissatisfied)
5 (Very pleased)
Are you satisfied with the work tracking and information transfer of our staff?
*
5 points
Are you satisfied with the attitude of our laboratory in finding solutions and helping problems that may arise?  
 *
5 points
Are you satisfied with our lab's fee policy?
 *
5 points
1 (Highly dissatisfied)
5 (Very pleased)
Can you easily reach the manager or relevant key personnel?
*
5 points
I can't
I can
If there are any issues/issues that you are not satisfied with about the experiment/laboratory activities, please explain them briefly.
Do you find the managers' or relevant key personnel's knowledge of current legislation and the transfer of information to you sufficient?
 *
5 points
Not enough
Sufficient
How would you evaluate the ease of working of our laboratory? 
 *
5 points
very hard
very easy
How would you evaluate the behavior and attitude of the laboratory management and related personnel towards you?
 *
5 points
1 (Highly dissatisfied)
5 (Very pleased)
Do you get timely responses to Contracts/Proposals?
 *
5 points
They do not return on time.
It is a timely return.

Are the Contracts/Proposals compatible and understandable with current legislation?

 *
5 points
İnconsistent and incomprehensible.
Compatible and understandable.
Is the measurement/sampling completed in line with the planned time? Were you satisfied with the service you received?
 *
5 points
Are the analyzes completed in the planned time? 
 *
5 points
1 (Highly dissatisfied)
5 (Very pleased)
Are reports delivered in line with the scheduled time?
 *
5 points
It's being not delivered.
It's being delivered.
Are invoices issued on time and without errors?  
 *
5 points
Invoices are not issued on time and without errors.
Invoices are prepared on time and without errors
Are you satisfied with the overall performance of the laboratory and our company quality? 
 *
5 points
Is the layout and clarity of the reports compatible with current legislation?
*
5 points
Incompatible
Compatible
Would you recommend the lab to other companies?
 *
5 points
I do not recommend
I advise
Would you like to work with us again in line with the service you received from our laboratory?
*
5 points
1
5
Have you visited our website?
5 points
Clear selection
What do you think about our website?
5 points
Are you aware of other services of our laboratory?
5 points
Clear selection
If your answer is no, how would you like us to reach you?
5 points
Clear selection
Which services of our laboratory do you know?
5 points
How did you reach us?
5 points
Clear selection
Submit
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