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Titusville First Presbyterian Church Hospitality Assessment
EXTERIOR OBSERVATIONS
Is your church's name easy to read from the road?
Do you need new signs on major roads near your church?
Is it easy to tell which entrance to use for the church office?
Is it easy to tell which entrance to use for the sanctuary?
Do you need new signs to mark these entrances?
Are your exterior signs clear, easy to read, lit at night, and very visible from the parking lot?
Any peeling paint, broken structures, missing bricks, burnt light bulbs on your signs?
Does the exterior and overall appearance of your church look well maintained and attractive?
Does your roof look like its missing shingles or appear damaged?
Is there visible peeling paint on window sills or siding, or steeple?
Are there enough parking spots close to the building which are reserved for the disabled?
Are there a few parking spots close to the building which are reserved for guests?
Are the sidewalks and the entrance of the church easy to navigate for persons in wheelchairs or with other mobility concerns?
Is your worship schedule on your website and voice mail greeting?
Does your voice mail message sound professional?
BUILDING EXTERIOR
Paint
Roof
Windows and Doors
Steps
Signs
GROUNDS
Lawn
Landscaping
Sidewalks
Maintenance
Lighting
Parking
Other / Notes Comments / Remarks
Your answer
LOBBY
Do you have and easily locatable welcome center?
Is your welcome center prepared, equipped, and presenting well?
Is there adequate signage directing traffic to the office, sanctuary, Sunday school etc.?
Are there stacks of old bulletins, old magazines, or out-of-date church brochures which should be discarded?
Are there current, attractive handouts or brochures to give information about your church which would be helpful to guests?
Are the bulletin boards current? Guests are in fact more likely than regular members to read the bulletin boards!
Do your bulletin boards reflect the current work of your congregation?
Are your window sills clean and free from dust?
Are your windows clean?
Are snow removal tools, patio cleaning brooms put away?
Are your wall, table, or ceiling decorations current and attractive representing a spiritually alive congregation?
Are your wall, table, or ceiling decorations old and outdated representing an aged or spiritually dying congregation?
LOBBY (Graded)
Directional Signs
Welcome Center
Brochures
Cleanliness
Carpet
Ceiling Tiles
Lighting
Decoration
Other/ Notes Comments / Remarks
Your answer
RESTROOMS
Can visitors find the restrooms from the lobby without having to ask for directions?
Do you have signage that clearly marks the location of restrooms?
Are the restrooms all clean?
Are the restrooms without rust or mildew stains in the bowls of the toilet / sinks?
Do you have lotions, tissues, extra toilet paper, and air fresheners available in the stalls?
Is there adequate lighting?
Restrooms (Graded)
Fixtures
Lighting
Paint
Floor Covering
Maintenance
Ceiling Tiles
Decoration
Other / Notes Comments / Remarks
Your answer
SANCTUARY
Is there dust on the window sills that needs to be removed?
Are there any burnt out light bulbs that need to be replaced?
Are there any cracked or peeling paint surfaces?
Is the heating / cooling working right?
Do ceiling fans or wall mounted fans have clean blades?
Do you have mints available for persons who experience coughing or a dry throat during the service?
SANCTUARY (Graded)
Pews
Pulpit Furniture
Sound
Lighting
Paint
Floor Covering
Maintenance
Other / Notes Comments / Remarks
Your answer
THE WORSHIP EXPERIENCE
Are sermons related to life and/or academic exercises?
Is the sound level for singing, music, speech at appropriate levels?
Do vocalists / choir look like they are happy to be there?
Can visitors follow the service?
Are ushers prepared to help people who feel the need to leave during the service (ex. crying baby)
YOUR CHURCH CULTURE
Are all members of the congregation prepared to welcome guests?
Has the church provided training in hospitality?
Does the church host events that truly welcomes all of the community NOT just regular members or “churched” people?
Do you have members who will invite guests to sit with them?
Do your members have a love for their church?
Do your members help visitors follow along the parts of the service?
BULLETINS / COMMUNICATIONS
Are the instructions in your bulletin and worship service clear to guests?
Have you proofread your bulletins?
Is there a “welcome” brochure or last month's newsletter available for visitors to pick up?
Are large print bulletins prepared and easily available, if needed?
Does the time for announcements and/or joys and concerns contain "insider" references which would make a guest feel excluded?
Can people find Bible references easily in the Pew Bible (page numbers in the bulletin?)
Are announcements clear that visitors are invited to participate in events and small groups?
Notes / Comments
Your answer
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