Preview mode
Published
Copy responder link
This form isn't accepting responses.
Request edit access
ASTC Passenger Satisfaction Survey Form
To provide better services
1. What is your bus number?
2. What is your ticket number?
3 . Are you travelling within Guwahati? *
3a. If you are travelling within Guwahati, What is your destination?
3b. If you are travelling outside Guwahati, What is your destination?
4. Reason for your travel? Please select one choice *
5. What is your Gender? Please select one choice *
6. What is your Age group? Please select one choice *
7. What is your Place of Residence? Please select one choice *
8. What is your Occupation? Please select one choice *
9. What is your Income Group? Please select one choice *
10. What mode of transport do you use for daily commute? Please select one choice *
11. If you are not using Bus services for commuting, then what is the reason?  Please rank the below options(1 being Most important and 4 being least important) *
1
2
3
4
Bus service not available in my area
Services not being punctual
Longer transit time
Buses are not clean
12. Which bus do you prefer travelling in? Please select one choice *
13. What is the frequency of your travel? Please select one choice *
14. How much do you rate ASTC buses on Cleanliness? Please select one choice *
15. Are ASTC buses comfortable to travel? Please select one choice *
16. Do ASTC buses reach/depart from bus stops punctually? Please select one choice *
17. How do you rate behavior of ASTC bus staff ? Please select one choice *
18. Do you feel ASTC buses are safe to travel ? Please select one choice *
19. Do you feel ASTC buses are safe to travel for women at night? Please select one choice *
20. Overall how much rating would you give for ASTC services compared to private buses?  Please select one choice *
21. What is important to keep buses clean? Please give rank to each parameter (1 being Most important and 4 being least important)   *
1
2
3
4
Wash Buses Regularly
Clean litter inside the buses
Penalise passengers who litter
Seat Covers need a wash
22. What features according to you are important to improve travel experience in the buses? Please give rank to each parameter (1 being Most important and 4 being least important)   *
1
2
3
4
Conductors should accept digital/card payment for tickets
There should be audio-visual entertainment inside of buses
CCTVs should be installed inside buses for safety of women
Buses should be numbered for easy identification
23. What is important to improve access of the buses? Please give rank to each parameter (1 being Most important and 4 being least important) *
1
2
3
4
Bus arrival/departure should be shown at each bus stop
Buses position status should be tracked on mobile
Buses height should be convenient for ladies, children, physically challenged to board the bus
Increase frequency of buses in the route
24. Is there sufficient Parking Space  at ASTC Depots? Please select one choice *
25. Are there sufficient public toilets and washrooms available at ASTC depots? Please select one choice *
26. Are there sufficient number good quality food stall/canteens present at ASTC depots?  Please select one choice *
27. What is your experience at the Ticket Reservation Counter? Please select one choice *
28. How easy it is to obtain bus information at the depots? Please select one choice *
29. How do you find out your bus timings? Please select one choice *
30. What is your average waiting time for bus?  Please select one choice *
31. What is your name and Mobile Number?(Not Mandatory)
Submit
Clear form
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. - Terms of Service - Privacy Policy

Does this form look suspicious? Report

Google Forms