ISTANBUL AYDIN UNIVERSITY CENTRAL LIBRARY STAFF SATISFACTION SURVEY

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1-Please state your division.

Academic Staff

Administrative Staff

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2- Please state your institute.

Graduate School of Natural and Applied Sciences

Health Sciences Institute

Social Sciences Institute

Faculty of Dentistry

Faculty of Education

Faculty of Arts and Sciences

Faculty of fine arts

Faculty of Law

Faculty of Economics and Administrative Sciences

Communication faculty

Architecture and design faculty

Engineering faculty

Faculty of Health Sciences

Sports Science Faculty

Medical School

Vocational School of Justice

Anadolu Bil Vocational School

Vocational School of Health Services

School of Applied Sciences

School of Foreign Languages

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3- How often do you use the library?

First time using

Everyday

Once or several times a week

Once or several times a month

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4- During which hours do you usually use the library?

08:30 – 17:30

17:30 – 01:00

01:00 – 09:00

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5- For what purpose do you use the library? (You can select multiple options)

To borrow books

To do research

To read books

To watch movies

To Read newspapers/magazines

To use reference sources (encyclopedia, dictionary, atlas, etc.)

To use e-sources (e-magazines, e-books, e-thesis, database etc.)

To use computer/internet

To get help from the librarian

To Rest/leisure time

To take advantage of the interlibrary cooperation service

Other:

6- What are your reasons for choosing Istanbul Aydın University Central Library? (You can select multiple options)

Being a university member.

The collection is rich in number and content.

Up-to-date collection.

Ease of use and convenience.

24/7 service of the library.

Ease of transportation and convenience.

Attitude of the staff.

Internet access.

Social facilities (food/beverage machines).

Other:

7- Please indicate your favorite sources in the library (You can select more than one option)

Printed book

Printed magazine

Printed thesis

Reference resources (Encyclopedia, dictionary, atlas, bibliography, etc.)

Open access theses

Electronic resources (databases, e-magazines, e-books, e-thesis)

Non-book materials (Multimedia, CD, etc.)

8- Please indicate your favorite sources in the library (You can select more than one option)

Printed book

Printed magazine

Printed thesis

Reference resources (Encyclopedia, dictionary, atlas, bibliography, etc.)

Open access theses

Electronic resources (databases, e-magazines, e-books, e-thesis)

Please choose whether you agree with the following statements or not.

9- The number of staff working in the library is sufficient.

I strongly disagree

I strongly agree

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10- Staff has professional knowledge and experience.

I strongly disagree

I strongly agree

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11- Staff’s approach is relevant and guiding.

I strongly disagree

I strongly agree

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12- The staff is courteous, respectful, tolerant and friendly towards the users.

I strongly disagree

I strongly agree

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13- Staff is attentive in terms of communication.

I strongly disagree

I strongly agree

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14- Staff are sensitive to the implementation of library rules.

I strongly disagree

I strongly agree

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15- I am pleased with the efforts of the library staff to fulfill my requests.

I strongly disagree

I strongly agree

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16- I have no problems in accessing the relevant staff for my information and document needs.

I strongly disagree

I strongly agree

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17- Library staff treats users equally.

I strongly disagree

I strongly agree

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18- User requests for staff comes first and foremost.

I strongly disagree

I strongly agree

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19- Staff understands user needs.

I strongly disagree

I strongly agree

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20- Staff is willing and competent to solve problems.

I strongly disagree

I strongly agree

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21- Staff reassures the user.

I strongly disagree

I strongly agree

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22- Library lending/return transactions are carried out quickly.

I strongly disagree

I strongly agree

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23- Lending staff treat users in a positive and helpful way.

I strongly disagree

I strongly agree

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24- I am pleased with the library's advisory service.

I strongly disagree

I strongly agree

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25- When I ask questions to the reference staff by phone or e-mail or ask for help, I get a quick and descriptive feedback.

I strongly disagree

I strongly agree

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26- I can get explanatory and guiding answers to the questions I ask the reference staff.

I strongly disagree

I strongly agree

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27- Staff help me to find magazines that I cannot find on the spot.

I strongly disagree

I strongly agree

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28- The reference staff urgently deals with our problems with electronic resources.

I strongly disagree

I strongly agree

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29- The staff helps me to access information sources such as encyclopedias, dictionaries, atlases etc. that I cannot find on site.

I strongly disagree

I strongly agree

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30- I have no problems in reaching the relevant staff for my information and document needs.

I strongly disagree

I strongly agree

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31- Staff are meticulous in arranging shelves and placing resources; I can easily find the magazine I am looking for.

I strongly disagree

I strongly agree

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32- The staff is helpful enough to access books I cannot find on the floor.

I strongly disagree

I strongly agree

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33-Kat personelleri, rafları düzenleme ve kaynakları yerleştirme konusunda titiz, aradığım kitabı raftaki yerinde kolayca bulabiliyorum

I strongly disagree

I strongly agree

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34- The staff is helpful enough to access books I cannot find on the floor.

I strongly disagree

I strongly agree

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35- I am generally satisfied with the library services.

I strongly disagree

I strongly agree

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36- I am pleased with the library promotion and information activities.

I strongly disagree

I strongly agree

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37- I can follow the innovations about collections and services through announcements (web/e-mail).

I strongly disagree

I strongly agree

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38- The number of resources I can borrow is sufficient.

I strongly disagree

I strongly agree

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39- Lending period of resources is sufficient.

I strongly disagree

I strongly agree

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40- Reminder e-mails sent about books regarding the returning return period are very useful.

I strongly disagree

I strongly agree

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41- I am aware that I can extend the period of the books I borrowed over the internet.

I strongly disagree

I strongly agree

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42- I know I need to use the library catalog to find the source I am looking for.

I strongly disagree

I strongly agree

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43- I can search catalogs from PCs in the library or outside the library without difficulty.

I strongly disagree

I strongly agree

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44- Orientation beacons and shelf orientations help me find the section and publication I am looking for.

I strongly disagree

I strongly agree

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45- I know how to find the book I am looking for with the place number from the catalog.

I strongly disagree

I strongly agree

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46- I don't usually need help finding the books I'm looking for.

I strongly disagree

I strongly agree

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47- Requests from users are usually taken into account when purchasing resources.

I strongly disagree

I strongly agree

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48- By filling out the Book Order Form, I can ensure that the books I want are provided by the library.

I strongly disagree

I strongly agree

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49- Turkish sources (books/magazines/reference sources…) are sufficient

I strongly disagree

I strongly agree

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50- Resources are up-to-date.

I strongly disagree

I strongly agree

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51-Aradığım kaynağı bulabilmek için kütüphane kataloğunu kullanmam gerektiğini biliyorum

I strongly disagree

I strongly agree

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52- I am pleased with the user trainings on library and resource usage.

I strongly disagree

I strongly agree

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53- Library introduction tours (orientation) helped me to use the library by myself.

I strongly disagree

I strongly agree

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54- I am pleased with the technological facilities and internet connection services (wireless network) used in library services.

I strongly disagree

I strongly agree

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55- I find the library web page very up-to-date and very easy to use.

I strongly disagree

I strongly agree

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56- Complaints and suggestions about library services are taken into consideration.

I strongly disagree

I strongly agree

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57- In the library, I feel that as a user I am given importance.

I strongly disagree

I strongly agree

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58- Complaints and suggestions about library services are taken into consideration.

I strongly disagree

I strongly agree

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59- The library has sufficient database for my area.

I strongly disagree

I strongly agree

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60- I can use databases effectively.

I strongly disagree

I strongly agree

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61- I am familiar with the databases opened for testing.

I strongly disagree

I strongly agree

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62- Thanks to user guides, I can use databases more easily.

I strongly disagree

I strongly agree

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63- The e-resources in the library meet all my needs.

I strongly disagree

I strongly agree

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64- With proxy settings, I can access electronic resources from outside the library.

I strongly disagree

I strongly agree

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65- Printed books are sufficient.

I strongly disagree

I strongly agree

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66- Printed magazines are sufficient.

I strongly disagree

I strongly agree

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67- Electronic books are sufficient.

I strongly disagree

I strongly agree

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68- Electronic magazines are sufficient.

I strongly disagree

I strongly agree

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69- Printed reference collection is sufficient.

I strongly disagree

I strongly agree

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70- Electronic reference collection is sufficient.

I strongly disagree

I strongly agree

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71- Databases are sufficient.

I strongly disagree

I strongly agree

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72- Audiovisual material is sufficient.

I strongly disagree

I strongly agree

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73- Library tours are sufficient.

I strongly disagree

I strongly agree

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74- Guides are sufficient.

I strongly disagree

I strongly agree

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75- User training is sufficient.

I strongly disagree

I strongly agree

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76- Social networks (Facebook, Twitter…) are sufficient.

I strongly disagree

I strongly agree

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77- Technological facilities (computers, etc.) are sufficient.

I strongly disagree

I strongly agree

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