During the shift times for which you sign up, the DLS Hotline will be forwarded to the phone number that you provide. Volunteers can expect to receive 3-6 calls per hour; each call/intake lasts about 10 minutes.
Volunteers must be available to answer the phone at the number provided during the entire 2-hour shift. There is no "roll over" coverage on the Hotline; if a volunteer does not answer the call, the caller will end up in the volunteer's personal voicemail box (which is not ideal).
Volunteers must be at a computer during the entire 2-hour shift in order to fill out the online intake form for each caller (additional information, as well as the link to the intake form, will be provided in a confirmation email).