B Lab's public complaint process is detailed here: https://www.bcorporation.net/en-us/standards/complaints/
In many instances, there may be other mechanisms available to raise complaints or resolve disputes with a company, including communicating directly, engaging a third-party arbiter, or working with regulatory agencies or the legal system.
Generally, B Lab will not investigate:
-- Complaints regarding customer service issues, such as order refunds or shipping delays.
-- Complaints that are pending legal action and/or include accusations of illegal acts without a formal legal resolution.
-- Complaints that are not directly tied to a currently Certified B Corporation.
-- Complaints regarding a company that omits a specific practice not required for B Corp Certification, unless the company has claimed that they include that practice.
-- Complaints that include illegal actions and/or threats.
B Lab will investigate material, credible, and specific claims against a current B Corp in one of the two following categories:
-- Intentional misrepresentation of practices, policies, or outcomes claimed during a company’s certification process.
-- Breaches of the B Corp Community's core values as expressed in our Declaration of Interdependence, available here: https://www.bcorporation.net/en-us/certification
If you have a complaint that you think falls within the parameters listed above, please use this form to formally submit your complaint to B Lab.