Subscription active but app forces a new payment

Hello,

I have an active PixVerse subscription (“Access for a week – 1 year”), active until November 8, 2026.

How to cancel a paid subscription? Nothing is clear, I thought that after deleting your application, the money would not be debited, but unfortunately it was debited, please return the money back to the card from which the payment was made, after debiting I did not use this application, the last money was debited from me, I have nothing to eat this week, and cancel the subscription please give me instructions on how to do it.

Details:

• Apple ID: exequiel@yalitech.cl
• Purchase date: 08 Nov 2025
• Renewal price: 69.990 CLP
• Subscription status: Active until 08 Nov 2026 (already canceled but still valid)
• Issue: App is blocking access behind the paywall and won’t restore the purchase.

Please restore my access manually.

Thank you.