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Questionnaire to be Filled by Students

Global College, Ambo
Office of Research and Community Services
Questionnaire to be filled by Students

Dear Respondents,
This survey is part of a research study being conducted by Global College, Ambo, titled "Educational Service Quality and Student Satisfaction in Private Colleges: The Case of Global College, Ambo Campus." The purpose of this survey is to gather valuable insights on the quality of educational services provided and the level of student satisfaction at our institution.

We kindly ask you to answer all the questions to the best of your ability. Please rest assured that your responses will be used solely for the purpose of this research and will remain confidential.

Thank you in advance for your kind Cooperation

Galatoomaa!

If you have any questions feel free and contact: 

Mr. Ayana Gemechu Bultum

Phone number: +251-919306092

Email: ayanagemechuu@gmail.com


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Part One: Respondent Background Information

1. Gender:

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2. Department:

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3. Program:

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4. Year of Study:

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Part Two: Survey Items
1. Tangibility

1.1. The physical facilities at the college (classrooms, libraries, computer laboratories and demonstration rooms) are modern and well-maintained.

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1.2. The educational technology and equipment provided by the college are up-to-date.

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1.3. The appearance of the staff and the facilities reflects professionalism and quality.

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2. Reliability

2.1. The college delivers promised services (such as course delivery and administration) accurately and dependably.

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2.1. The instructors are reliable in delivering course content and meeting deadlines.

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3. Responsiveness

3.1. The staffs are willing to help students and provide prompt services.

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3.2. The college handles student inquiries, complaints, and administrative issues in a timely manner.

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4. Assurance

4.1. The instructors and staff instill confidence in students regarding the quality of education.

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4.1. The staffs are courteous and have the knowledge required to answer student queries.

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5.  Empathy

5.1. The college gives students personal attention and cares about their individual needs.

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5.2. The staff understands the specific academic and administrative challenges faced by students.

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Overall Satisfaction

1. I am satisfied with the overall quality of services provided by Global College.

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2. I am confident that Global College is meeting my educational needs.

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3. I would recommend Global College to others based on my experience.

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Part Three: Open-ended Questions

1. What are the main strengths of the educational services provided by Global College, Ambo Campus?

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2. What improvements would you suggest to enhance the quality of education and student satisfaction at the college?

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