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Online Volunteer Training
What do Volunteers Receive?
Volunteers gain from their experience in many ways, such as the following:
• You have a sense of giving back to the community in hopes of contributing to making it a better place to live.
• You can express your values in activities that are meaningful.
• You will increase your knowledge and learn new skills through networking with other knowledgeable
• You gain an insider’s knowledge of the organization to grow the value of your membership.
• You enhance your career and gain prestige by building relationships with new contacts and old

In order to work well with the staff and to present the REACH Our Communities Inc. in the best possible light, we ask that you adhere to the following policies and procedures while you are on duty as a volunteer. Failure to comply may result in disciplinary action or termination.


Volunteers must be at least 15 years of age to work without parental supervision, and must enjoy working with all types of people. They must show a genuine concern for the organization. A willingness to work hard, get dirty, and pitch in wherever needed. The ideal volunteer is self-motivated, mature, sensitive, dependable, a team player and reliable.


Volunteers must complete a basic orientation session as scheduled before reporting to their first assignment. Additional training may also be required.

Volunteers must agree to represent REACH Our Communities Inc., perform in a professional manner whenever doing so, and not to allow personal views and opinions from clouding (overshadowing) or conflicting with the REACH Our Communities’ purpose.

Time commitment and scheduling:

We ask each of our volunteers to sign up for as many duties (hours) as commitments permit. A minimum (average) of two hours of service per week is requested, but not required. Volunteer hours are flexible. With the exception of holidays, our volunteers are welcome to come in any time from 8 am to 3 pm, four days a week.

Once you have agreed to be available for a particular shift, we count on you to be there. In the event you are unable to be at your shift, please call the volunteer coordinator at 919-810-4471.

Signing in:

You must sign in each time you come to work and sign out each time you finish your shift.

Dress protocol:

You are as much a representative of REACH Our Communities Inc. as any of our other staff. Your appearance and conduct will reflect the REACH Our Communities Inc. We require that all volunteers are well groomed and where clothes and shoes that are appropriate to the work that they are doing. This is for your protection. Volunteers with inappropriate attire (short or sagging pants, tank tops, etc) will be prohibited from volunteering that shift. Volunteers are also required to wear name tags while on duty at the facility or off-site. For the first ten hours of service, you will be wearing a name tag that just reads “volunteer”. In the event you cannot find your name tag or if you lose your name tag, please inform the staff so a new one can be made.

Customer relations:

The success of our organization depends upon the quality of the relationship between REACH Our Communities Inc., employees, volunteers, customers and general public. Our customer’s impression of the REACH Our Communities Inc. and their interest and willingness to utilize our services is greatly formed by the people who serve them. In a sense, regardless of your position, the more goodwill you promote, the more our customers will respect and appreciate all that is done for REACH Our Communities Inc.

Smoking policy:

As per State Law, smoking is PROHIBITED inside the building.

Misappropriation of supplies:

There will be no removal of the organizations property without the approval of a senior staff member.

Workplace safety:

Safety is important to all of us. Volunteers should conduct themselves in a way that promotes safety of themselves, co-workers, and clients.Volunteers should never put themselves or others into a situation that makes them fearful or uncomfortable. If you feel uncomfortable, please notify a senior staff member immediately.

Volunteer injury:

Any personal injury that occurs while volunteering for REACH Our Communities Inc. should immediately be reported to a senior staff member. Volunteers are not covered under the organizations insurance for injury to themselves.

Volunteer feedback:

REACH Our Communities Inc. encourages volunteers to make suggestions, voice concerns and give ideas about how the agency fulfills its mission to the community. We are always looking for new ideas so if you have any ideas to share, please speak with one of our senior staff members.

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