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ANGKET SURVEY KEPUASAN TERHADAP ASPEK TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE DAN EMPATHY ko no
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Nama Romli
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Program Studi
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Aspek Tangibles (Sarana Pendidikan, Alat perkuliahan, Media Pengajaran dan Prasarana Pendidikan)
Ruang kelas bersih dan rapi
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Ruang kelas sejuk dan nyaman
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LCD berfungsi dengan baik
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Ruang baca perpustakaan nyaman
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Koleksi buku/reference lengkap
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Fasilitas laboratorium lengkap
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Area parkir di kampus cukup dan nyaman
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Public space/gazebo/taman nyaman
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Kantin bersih dan rapi
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Fasilitas olah raga lengkap
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Masjid bersih dan rapi
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Toilet bersih dan mencukupi
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Kondisi jalan di dalam kampus bersih dan rapi
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Layanan internet (hot spot/wifi) bagus
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Buku panduan akademik lengkap
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Ruang tunggu pelayanan nyaman
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Fasilitas ruang UKM lengkap
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Fasilitas ruang UKM fakultas lengkap
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Koperasi mahasiswa lengkap
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Aspek Assurance (Perlakuan kepada Mahasiswa)
Akreditasi FTIK IAIN Padangsidimpuan yang memuaskan
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Akreditasi Prodi yang memuaskan
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Kesantunan Tenaga Kependidikan
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Kemampuan dosen menyampaikan materi perkuliahan
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Keamanan Parkir
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Keamanan Kampus
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Keberadaan dan fungsi satpam
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Suasana kelas kondusif untuk belajar
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Kebebasan melakukan kegiatan ilmiah di kampus
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Kemudahan mendapatkan informasi pekerjaan
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Kemudahan mendapatkan informasi beasiswa
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Dosen PA berperan maksimal
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Keberadaan carier centre
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Tersedianya Job fair
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Psikotes bagi calon mahasiswa
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Aspek Reliability (kehandalan dosen dan tenaga kependidikan)
Menyampaikan materi perkuliahan sangat jelas
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Menyediakan waktu diskusi dan bertanya
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Menyediakan bahan ajar (handout, modul, dll)
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Menilai secara objektif
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Tepat waktu dalam perkuliahan
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Mengajar sesuai dengan bidang keahlian
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Membagikan SAP di awal perkuliahan
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Inovasi dosen dalam mengajar di kelas
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Kurikulum berbasis orientasi pekerjaan
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Menyediakan informasi layanan akademik secara lengkap
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Ramah dalam melayani
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Waktu melayani sesuai SOP
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Petugas  perpustakaan  melayani  dengan ramah
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Tersedinya organisasi bakat minat
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Akses konseling bagi mahasiswa mudah ditemukan
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Akses kesehatan bagi mahasiswa mudah ditemukan
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Aspek Responsiveness (Sikap Tanggap)
Bantuan pengobatan bagi mahasiswa
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Adanya asuransi untuk mahasiswa
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Melayani sesuai SOP
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Layanan adimistrasi di fakultas mudah dan cepat
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Layanan administrasi di perpustakaan cepat dan mudah
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Memberikan informasi akademik secarajelas
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Aspek Empati (Pemahaman terhadap Kepentingan Mahasiswa)
Memahami kepentingan/kesulitan mahasiswa
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Bersikap terbuka dan kooperatif dengan mahasiswa
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Prodi mengembangkan bakat dan minat mahasiswanya
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Dosen melayani mahasiswa di luar jam kerja
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Pegawai melayani diluar jam kerja
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Dosen mudah dihubungi dalam konsultasi akademik
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Penghargaan bagi mahasiswa yang berprestasi
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Koperasi menyediakan beragam kebutuhan mahasiswa secara lengkap
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