Section 1 of 6
ANGKET SURVEY KEPUASAN TERHADAP ASPEK TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE DAN EMPATHY ko no
Isilah angket di bawah ini sesuai dengan kondisi yang sebenarnya
Keterangan:
1 = Sangat Setuju
2 = Setuju
3 = Ragu-Ragu
4 = Agak Setuju
5 = Tidak Setuju
Keterangan:
1 = Sangat Setuju
2 = Setuju
3 = Ragu-Ragu
4 = Agak Setuju
5 = Tidak Setuju
Nama Romli
Nama Romli
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Program Studi
Program Studi
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PPG
TMM
TBI
PIAUD
Other:
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…
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Section 2 of 6
Aspek Tangibles (Sarana Pendidikan, Alat perkuliahan, Media Pengajaran dan Prasarana Pendidikan)
Ruang kelas bersih dan rapi
Ruang kelas bersih dan rapi
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Ruang kelas sejuk dan nyaman
Ruang kelas sejuk dan nyaman
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LCD berfungsi dengan baik
LCD berfungsi dengan baik
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Ruang baca perpustakaan nyaman
Ruang baca perpustakaan nyaman
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Koleksi buku/reference lengkap
Koleksi buku/reference lengkap
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Fasilitas laboratorium lengkap
Fasilitas laboratorium lengkap
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Area parkir di kampus cukup dan nyaman
Area parkir di kampus cukup dan nyaman
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Public space/gazebo/taman nyaman
Public space/gazebo/taman nyaman
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Kantin bersih dan rapi
Kantin bersih dan rapi
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Fasilitas olah raga lengkap
Fasilitas olah raga lengkap
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Masjid bersih dan rapi
Masjid bersih dan rapi
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Toilet bersih dan mencukupi
Toilet bersih dan mencukupi
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Kondisi jalan di dalam kampus bersih dan rapi
Kondisi jalan di dalam kampus bersih dan rapi
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Layanan internet (hot spot/wifi) bagus
Layanan internet (hot spot/wifi) bagus
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Tidak Pernah
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Buku panduan akademik lengkap
Buku panduan akademik lengkap
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Ruang tunggu pelayanan nyaman
Ruang tunggu pelayanan nyaman
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Fasilitas ruang UKM lengkap
Fasilitas ruang UKM lengkap
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Fasilitas ruang UKM fakultas lengkap
Fasilitas ruang UKM fakultas lengkap
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Tidak Pernah
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Koperasi mahasiswa lengkap
Koperasi mahasiswa lengkap
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Section 3 of 6
Aspek Assurance (Perlakuan kepada Mahasiswa)
Akreditasi FTIK IAIN Padangsidimpuan yang memuaskan
Akreditasi FTIK IAIN Padangsidimpuan yang memuaskan
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Akreditasi Prodi yang memuaskan
Akreditasi Prodi yang memuaskan
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Kesantunan Tenaga Kependidikan
Kesantunan Tenaga Kependidikan
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Kemampuan dosen menyampaikan materi perkuliahan
Kemampuan dosen menyampaikan materi perkuliahan
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Keamanan Parkir
Keamanan Parkir
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Keamanan Kampus
Keamanan Kampus
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Keberadaan dan fungsi satpam
Keberadaan dan fungsi satpam
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Suasana kelas kondusif untuk belajar
Suasana kelas kondusif untuk belajar
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Kebebasan melakukan kegiatan ilmiah di kampus
Kebebasan melakukan kegiatan ilmiah di kampus
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Kemudahan mendapatkan informasi pekerjaan
Kemudahan mendapatkan informasi pekerjaan
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Kemudahan mendapatkan informasi beasiswa
Kemudahan mendapatkan informasi beasiswa
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Dosen PA berperan maksimal
Dosen PA berperan maksimal
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Keberadaan carier centre
Keberadaan carier centre
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Tersedianya Job fair
Tersedianya Job fair
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Psikotes bagi calon mahasiswa
Psikotes bagi calon mahasiswa
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Section 4 of 6
Aspek Reliability (kehandalan dosen dan tenaga kependidikan)
Menyampaikan materi perkuliahan sangat jelas
Menyampaikan materi perkuliahan sangat jelas
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Menyediakan waktu diskusi dan bertanya
Menyediakan waktu diskusi dan bertanya
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Menyediakan bahan ajar (handout, modul, dll)
Menyediakan bahan ajar (handout, modul, dll)
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Menilai secara objektif
Menilai secara objektif
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Tepat waktu dalam perkuliahan
Tepat waktu dalam perkuliahan
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Mengajar sesuai dengan bidang keahlian
Mengajar sesuai dengan bidang keahlian
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Membagikan SAP di awal perkuliahan
Membagikan SAP di awal perkuliahan
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Inovasi dosen dalam mengajar di kelas
Inovasi dosen dalam mengajar di kelas
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Kurikulum berbasis orientasi pekerjaan
Kurikulum berbasis orientasi pekerjaan
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Menyediakan informasi layanan akademik secara lengkap
Menyediakan informasi layanan akademik secara lengkap
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Short answer
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Ramah dalam melayani
Ramah dalam melayani
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Waktu melayani sesuai SOP
Waktu melayani sesuai SOP
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Petugas perpustakaan melayani dengan ramah
Petugas perpustakaan melayani dengan ramah
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Tersedinya organisasi bakat minat
Tersedinya organisasi bakat minat
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Akses konseling bagi mahasiswa mudah ditemukan
Akses konseling bagi mahasiswa mudah ditemukan
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Akses kesehatan bagi mahasiswa mudah ditemukan
Akses kesehatan bagi mahasiswa mudah ditemukan
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Section 5 of 6
Aspek Responsiveness (Sikap Tanggap)
Bantuan pengobatan bagi mahasiswa
Bantuan pengobatan bagi mahasiswa
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Adanya asuransi untuk mahasiswa
Adanya asuransi untuk mahasiswa
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Melayani sesuai SOP
Melayani sesuai SOP
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Layanan adimistrasi di fakultas mudah dan cepat
Layanan adimistrasi di fakultas mudah dan cepat
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Layanan administrasi di perpustakaan cepat dan mudah
Layanan administrasi di perpustakaan cepat dan mudah
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Memberikan informasi akademik secarajelas
Memberikan informasi akademik secarajelas
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Section 6 of 6
Aspek Empati (Pemahaman terhadap Kepentingan Mahasiswa)
Memahami kepentingan/kesulitan mahasiswa
Memahami kepentingan/kesulitan mahasiswa
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Bersikap terbuka dan kooperatif dengan mahasiswa
Bersikap terbuka dan kooperatif dengan mahasiswa
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Prodi mengembangkan bakat dan minat mahasiswanya
Prodi mengembangkan bakat dan minat mahasiswanya
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Dosen melayani mahasiswa di luar jam kerja
Dosen melayani mahasiswa di luar jam kerja
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Pegawai melayani diluar jam kerja
Pegawai melayani diluar jam kerja
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Dosen mudah dihubungi dalam konsultasi akademik
Dosen mudah dihubungi dalam konsultasi akademik
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Penghargaan bagi mahasiswa yang berprestasi
Penghargaan bagi mahasiswa yang berprestasi
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Koperasi menyediakan beragam kebutuhan mahasiswa secara lengkap
Koperasi menyediakan beragam kebutuhan mahasiswa secara lengkap
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