Online shopping
The purpose of this questionnaire is to understand people's views about online shopping and to understand what factors influence customers decision in the process of purchasing online.
Please try to answer on each question. It will take you just couple of minutes to complete it. This questionnaire is a part of Bachelor thesis. All answers are completely anonymous.
Thank you for you time.
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How often do you use the internet every day?
Clear selection
How often do you use internet for shopping?
Clear selection
What types of products did you purchase on the Internet?
Please check all that you bought:
Have you felt any problems while conducting online purchase? *
If you answer is "No" please skip next 3 questions
If yes, what kind of problems?
What kind of product it was you had a problem with?
Please write the name of product
From what country it was delivered?
Please select your level of agreement to the following statements
Totally agree
Tend to agree
Tend to disagree
Totally disagree
Don’t know
Shopping on internet saves time.
It is an advantage to be able to shop anytime a day
Online shopping is risky
Selection of goods on internet is wider
Prices for goods on internet are lower
The information given on the site about the product is sufficient
I prefer cash on delivery than paying forward via card.
I don’t buy online because there are problems of delivery to my region
I like to have immediately my purchased goods like it is when I buy traditionally
Online payment system in my region is not so developed
I don’t trust online shops
I want my purchases to be absolutely private
I like the “energy” & fun of shopping at local retail stores
I enjoy buying things on the Internet
Clear selection
How important are each of following factors in your decision making to purchase online
Please select your level of importance of the following statements
Very important
Fairly important
Important
Slightly important
Not at all important
Web site design
Information about the product, complete description
Reputation of the company
Privacy of information
Terms of delivery (time, delivery fees)
Availability of the product on the web site
Clear selection
How did you found about online shops you have visited?
Gender
Age Group
Professional or employment status
What country are you currently living in?
Clear selection
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