Lobby / Hospitality

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Lobby / Hospitality

Restuarant *

Fairmont

Windom

Blue Earth

St. James

Marshall

Your Name *

Person You are SOCing *

Know priority in this order; Tables, Beverage Bar, Floor, Trash, Restrooms, Windows *

Yes

Uses spray bottle and towel for tables and booths. *

Yes

Has two towels; 1 for tables, 1 for booths. *

Yes

Knows how to change Bulk Ketchup. *

Yes

Keeps Beverage Bar clean and restocked. *

Yes

Knows how to prepare a new mop bucket and mop. Know how to use blue machine; charge, change water and use to clean. *

Yes

Keeps floors clean throughout shift by spot sweeping. *

Yes

Uses trash smasher to push trash down. Knows to change trash when they are 3/4 full, does't allow them to overflow. *

Yes

Knows how to clean bathrooms *

Clean sink, mirrors, door handles, wall under hand dryer. Refill TP and hand soap. Empty trash. Checks restrooms every 20 minutes.

Yes

Spot cleans windows when needed. Leaves streak free. *

Yes

Checks lot for trash and changes outside trash when needed. *

Yes

Enhances Guest Experience *

Offers to take the tray from guests who are finished eating

Smiles / Says hello or ,"Welcome to McDonald's" to guests entering the restaurant

Open Doors as customers enter / leave

Thank the customer for coming in

Offers Coffee Refills

Interacts with customers - Asks how their day is ......

Required

Constructive Feedback Given?

E-Mail Address of Crew to receive a copy of SOC.

Please review with crew before submitting

Submit

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