Confidentiality Quiz

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Which of the following should you share with patrons?

Your supervisor's personal email address

A Librarian's office phone number

An analysis of your bellybutton lint

The on-call librarian's cell phone number

Clear selection

A patron who sounds strikingly like Louis CK calls and asks if they can claim divorce expenses and child support on their taxes. What do you do?

Explain that you are not qualified to answer tax or legal questions, but you would be happy to help them look up local attorneys and accountants.

Tell the patron that they are a sinner for getting divorced, and that they should consult the Bible. Call number BS195 .G5 1984

Explain that when your uncle got divorced, he restructured his assets and got a huge tax refund, then offer to look up his accountant's name.

Groan and say, "Call H&R block or whatever." Then post a tweet about how you are pretty much Louis CK's accountant now.

Clear selection

Your RA comes to the reference desk, and asks if you have any books about erectile dysfunction. What is the best course of action?

Wink, repeatedly. Don't say a word, but slide a piece of paper with your phone number across the desk.

Snort, giggle, and then yell to the circulation staff member that you have a weiner reference question.

Say, "Let me see what we can find. Are you looking for anything specific on that topic?" Proceed with the reference interview, and offer to go with your RA to find the library resources that he needs.

Stage whisper "Let me call the health center for you. They will get you feeling better in no time." Then reach over the desk and pat him on the back.

Clear selection

The chair of the Biology department comes in, and is complaining that no one in her department is reading the book she just published. You recently asked her for a letter of recommendation, and now she want you to show her the list of who has checked out her book recently. What should you NOT do?

Say that you are sorry she is upset, but you do not have access to that information.

Explain that our system does not retain that information, but you can see if her book is currently checked in.

Say 'I've helped these 4 professors find your book, and I certainly hope you'll help me by writing that letter?"

Refer the department chair to Circulation. Email her to follow up on your letter of recommendation.

Clear selection

You overhear a patron in the Learning Commons tell his study partner that he is going to go buy some Adderall in the 3rd floor men's room. Choose the best course of action:

Sneak up behind him, whisper 'Hugs, not Drugs' and then steal his wallet. Your DARE officer would be so proud.

Return to the reference desk and refill the printers. It is none of your business.

Call the DEA, and a SWAT team.

Find the closest library employee, and tell them what you heard so that they can call campus police.

Clear selection

What is your name?

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