Shift Management

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Shift Management

Restaurant *

Marshall

Fairmont

Excelsior

Chaska

Eden Prairie

Windom

St. James

Blue Earth

Crossroads

Hazeltine

Your Name *

Manager you are verifying *

Completed a Preshift Checklist before shift started. Make sure store is stocked 24/2 *

1 point

Yes

Opportunity

Has a Break Plan for Shift *

1 point

Yes

Opportunity

Checks Food Safety Book to make sure it is completed 100% *

1 point

Yes

Opportunity

Said, "Hello" to all employees and sets a positive attitude in the store. *

1 point

Yes

Opportunity

Positioning

Takes Control of the Shift by getting everyone in Position *

1 point

Yes

Opportunity

Opens Second Side when it calls for it *

1 point

Yes

Opportunity

Uses the Anchor Person as the flex person *

Highest Numbered Person on the Set Up Sheet

1 point

Yes

Opportunity

Locks staff in position and gave targets and or communicated standards. *

Back DT / Grill / Fries / Front DT / Counter / Lobby

1 point

Yes

Opportunity

Goals and Targets

Gives Goals and Targets to Each Area of the Store *

Back DT / Grill / Fries / Front DT / Counter / Lobby

1 point

Yes

Opportunity

Gives Feedback throughout the sift on hitting Goals and Targets *

Back DT / Grill / Fries / Front DT / Counter / Lobby

1 point

Yes

Opportunity

Gives Secondary Duties to Each Area. *

Back DT / Grill / Fries / Front DT / Counter / Lobby

1 point

Yes

Opportunity

Coaches to the Gold Standard *

Back DT - First HBO - Greet - 2nd Ask, Grill Area Food in Cabinet - Pretty Food, Fries, Front DT HBO - Greet - Thanks, Counter Hi's Eyes & Goodbyes, Lobby Cleanliness & Hospitality

1 point

Yes

Opportunity

Observation Post

Not working a crew position *

1 point

Yes

Opportunity

Reacting to Danger Zones *

1 point

Yes

Opportunity

Communicates Customer Flow *

1 point

Yes

Opportunity

Last to be working first to jump out *

1 point

Yes

Opportunity

Travel Paths

Takes Thorough Travel Paths - Travel Path every 20 - 30 Min , Interacts with Customers, Checks Lobby - Entry Way - Service Area, Checks Bathrooms (Both) Checks Outside - DT Lane *

1 point

Yes

Opportunity

Puts someone in charge when they are leaving to take Travel Path *

1 point

Yes

Opportunity

Makes a Plan and delegates items found on travel path *

Yes

Opportunity

Is a Proactive Manager and is in control of the store. *

The store is not running the manager but the manager is running the store.

1 point

Yes

Opportunity

Constructive Feedback Given?

E-Mail Address to Send Completed Form To: *

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