Hybrid Learning Support for Families

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Request form for device connectivity, Hardware and Software Support.

Please make sure you shut down and restart your device before reaching out for support. Students be sure you are logged with your wiltonps.org credentials.

Support Request Quick tips:

1) Access Codes for Parent Schoology login information:
Call the Main office at your school for the access codes for parent accounts.
These are different than student accounts. Students should be logging in using http://wilton.schoology.com and their Google credentials.
Schoology should be accessed via the Chrome browser.

2) Zoom link missing or not working:
Email the instructor for a new link and make sure to restart your device.
Zoom should be accessed via the Chrome browser not through an app.

First Name *

Last Name *

School *

High School

Middlebrook

Cider Mill

Miller-Driscoll

Required

Grade *

Are you participating in on-site (hybrid) or remote learning?

Cohort A (Students attending on Mon-Tues)

Cohort B (Students attending Thurs-Fri)

Remote Online Learning from home

Clear selection

Contact Information - Phone Number *

Information - Email Address *

Current Device *

Chromebook (school-issued)

Mac

Other

Chromebook (personal)

Problem Type *

Hardware (complete the school form provided by the LLC team for district-provided devices)

Wireless or Internet Connection

Zoom issue

Schoology Issue

Other Instructional Software Issues

Student Password Reset needed for Google (Contact the LLC team at your school)

Access Code Needed for Parent Schoology Account (Contact your school office)

Other:

Detailed Description of Problem *

Submit

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