Section 1 of 6
Language Support Tools for Skilled Trades
The purpose of this survey is to investigate the experience of immigrants/non-native English speakers working in trades. We aim to gather feedback and demographic information to complete an app usability survey.
Jargon is an app that aims to address language barriers affecting immigrants and non-native English speakers in trade. While the share of immigrants vary by specific trades, they account for about 20-30% of the whole trades workforce; for most of them, English is not their first language. Language barriers can cause further issues such as higher safety risks, costly mistakes, project efficiency, hindered career advancements, retention in trades, and the overall well-being of trade workers. Jargon aims to overcome these issues by helping immigrants and non-native speakers learn English specific to their trade through simple, fun, and interactive ways.
Consent:
I agree to participate in the study conducted by Team Jargon.
I understand that participation in this usability study is voluntary and I agree to immediately raise any concerns or areas of discomfort during the session with the study administrator.
Please sign below to indicate that you have read and understand the information on this form and that any questions you might have about the session have been answered.
Thank you!
We appreciate your participation.
Please fill in the date you've consented to participate below:Consent:
I agree to participate in the study conducted by Team Jargon.
I understand that participation in this usability study is voluntary and I agree to immediately raise any concerns or areas of discomfort during the session with the study administrator.
Please sign below to indicate that you have read and understand the information on this form and that any questions you might have about the session have been answered.
Thank you!
We appreciate your participation.
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Please fill in your name (or preferred name) to consent to this form.
Please fill in your name (or preferred name) to consent to this form.
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Section 2 of 6
Demographic Information
This first section of the survey consists of 4 general questions about yourself.
What age range do you fall under?
What age range do you fall under?
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Under 18
18-24
25-34
35-44
45+
Prefer not to tell
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What language do you primarily speak?
What language do you primarily speak?
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English
Mandarin
Tagalog (Filipino)
Japanese
Korean
Punjabi
Spanish
German
Portuguese
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On a scale of 1-5, how would you rate your level of English?
On a scale of 1-5, how would you rate your level of English?
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0
1
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1
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5
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How long have you been working in Canada / Abroad?
How long have you been working in Canada / Abroad?
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Less than 1 year
1-3 years
3-5 years
5-9 years
Over 10 years
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Section 3 of 6
Trade Background and Experience
This section consists of 4 questions designed to learn more about your trade background, work experience, and training, so we can better understand your professional context and language needs.
What trade(s) are you in / what is your occupation? (Select all that apply)
What trade(s) are you in / what is your occupation? (Select all that apply)
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Carpentry
Plumbing
Electrical
Welding
Automotive Service
Other:
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What type of tasks do you perform most often in your trade(s)? (Select all that apply)
What type of tasks do you perform most often in your trade(s)? (Select all that apply)
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Installations
Repairs
Safety checks
Customer service
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Have you received any formal training or certification in your trade? ( If yes, in what language was it taught?)
Have you received any formal training or certification in your trade? ( If yes, in what language was it taught?)
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English
Mandarin
Tagalog (Filipino)
Japanese
Korean
Punjabi
Spanish
German
I haven't received any certification.
I haven't received any certification, but I am going to get one in the future.
Other:
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How long have you been working in this/these trade(s)?
How long have you been working in this/these trade(s)?
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Less than 1 year
1-3 years
3-5 years
5-9 years
Over 10 years
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add "Other"
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Section 4 of 6
Workplace Communication Challenges
This section consists of 8 questions that focus on your experiences with language barriers at work, how they affect your performance, and the strategies you use to overcome them.
How often do language barriers affect your job performance or efficiency?
How often do language barriers affect your job performance or efficiency?
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Rarely (a few times a year)
Sometimes (a few times a month)
Often (a few times a week)
Very Often / Always (almost every day)
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On a scale of 1-5, how confident do you feel when explaining trade-related topics in English? (1 = not confident at all, 5 = very confident)
On a scale of 1-5, how confident do you feel when explaining trade-related topics in English? (1 = not confident at all, 5 = very confident)
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1
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5
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What problems have you faced because of language barriers? (Check all that apply)
What problems have you faced because of language barriers? (Check all that apply)
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Safety risks or near-misses
Trouble asking questions or clarifying
Feeling left out of conversations
Missing opportunities for promotion
Other:
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How do you currently deal with language problems?
How do you currently deal with language problems?
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Ask coworkers for help
Use Google Translate or apps
Take language classes
Avoid situations where I have to speak
Other:
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In which situations do you find communication most difficult?
In which situations do you find communication most difficult?
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Talking with coworkers
Talking with clients
Reading contracts
Understanding safety instructions
Other:
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Which type of vocabulary do you struggle with the most?
Which type of vocabulary do you struggle with the most?
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Technical terms
Everyday expressions
Safety rules
Work procedures
Other:
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Please give an example of the language barriers that affect your job performance or efficiency.
Please give an example of the language barriers that affect your job performance or efficiency.
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How do you feel when you encounter such a situation?
How do you feel when you encounter such a situation?
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Frustrated or stressed
Embarrassed or anxious
Motivated to improve my language skills
Indifferent / it doesn’t affect me much
Confident / I handle it easily
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Section 5 of 6
Tools and Learning Habits
This section consists of 9 questions that explore the tools, routines, and learning preferences you use to improve your language skills, so we can better understand how you study most effectively.
Which app do you currently use to learn English?
Which app do you currently use to learn English?
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Duolingo
Babbel
Busuu
Hello English
YouTube
ChatGPT
Other:
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Which app do you currently use to translate work-related terms?
Which app do you currently use to translate work-related terms?
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Google Translate
YouTube
Dictionary apps
ChatGPT
Other:
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What kind of learning format do you prefer?
What kind of learning format do you prefer?
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Text
Images
Video
Gamified quizzes
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What time of day do you find it easiest to focus on learning? (Check all that apply)
What time of day do you find it easiest to focus on learning? (Check all that apply)
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Before work
During breaks
After work
Weekends
No preference
Other:
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When do you feel most motivated to learn?
When do you feel most motivated to learn?
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When preparing for a specific task or exam
After making a mistake at work
When I have free time
On a regular schedule
Other:
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What motivates you the most to keep learning new vocabulary?
What motivates you the most to keep learning new vocabulary?
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Career growth and better job opportunities
Communicating more clearly with coworkers and supervisors
Improving safety and avoiding mistakes at work
Feeling more confident in daily conversations
Preparing for exams or certifications
Personal interest in improving my English
Other:
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Which learning approach do you prefer？
Which learning approach do you prefer？
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Just speaking
Just reading
Just vocabulary
Mixed/randomized strategy that combines them
Mixed lessons, but with the option to focus on a specific skill when needed.
Other:
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What learning strategy do you find most effective?
What learning strategy do you find most effective?
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Which form of assessment do you consider most effective for measuring learning? (Check all that apply)
Which form of assessment do you consider most effective for measuring learning? (Check all that apply)
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Quizzes or short tests
Practical tasks (using terms on the job)
Oral conversations or role-play practice
Self-assessment (tracking my own progress)
Feedback from supervisors, teachers, or coworkers
Other:
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Section 6 of 6
Exploring New Support Tools
This last section of the survey consists of 10 questions exploring new support tools to help overcome language barriers in the workplace.
On a scale of 1-5, how important is solving language barriers for your success at work?
On a scale of 1-5, how important is solving language barriers for your success at work?
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Not Important at All
Very Important
0
1
2
3
4
5
6
7
8
9
10
1
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5
Label (optional)
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If you had access to a tool that instantly translated workplace documents into your preferred language, how likely would you be to use it?
If you had access to a tool that instantly translated workplace documents into your preferred language, how likely would you be to use it?
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Very Likely
Likely
Neutral
Unlikely
Very Unlikely
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What challenges do you currently face when reading workplace policies, documents, notices, or training materials in English?
What challenges do you currently face when reading workplace policies, documents, notices, or training materials in English?
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If you faced a situation at work where you couldn’t communicate clearly in English, how helpful would it be to connect instantly with someone who speaks your language and understands your trade?
If you faced a situation at work where you couldn’t communicate clearly in English, how helpful would it be to connect instantly with someone who speaks your language and understands your trade?
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Extremely Helpful
Helpful
Neutral
Unhelpful
Not elpful at All
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add "Other"
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In what kinds of situations would you want to use a live translator?
Example: safety issues, explaining tasks, talking to supervisors, reading instructions.
Example: safety issues, explaining tasks, talking to supervisors, reading instructions.
In what kinds of situations would you want to use a live translator?
Example: safety issues, explaining tasks, talking to supervisors, reading instructions.
Example: safety issues, explaining tasks, talking to supervisors, reading instructions.
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On a scale of 1-5, how interested would you be in joining an online community where you can discuss trade-related topics in English to connect with others/practice English?
On a scale of 1-5, how interested would you be in joining an online community where you can discuss trade-related topics in English to connect with others/practice English?
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Not Interested at All
Very Interested
0
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5
6
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1
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5
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What would make you most likely to use a community forum?
Example: Meeting others in your trade, practice English, getting advice, getting support from other immigrants / non-native English speakers.
Example: Meeting others in your trade, practice English, getting advice, getting support from other immigrants / non-native English speakers.
What would make you most likely to use a community forum?
Example: Meeting others in your trade, practice English, getting advice, getting support from other immigrants / non-native English speakers.
Example: Meeting others in your trade, practice English, getting advice, getting support from other immigrants / non-native English speakers.
Question Type
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When you face language barriers or technical problems at work, how do you currently handle the situation? (Select all that apply)
Example: not understanding instructions, safety policies, or communicating with others.
When you face language barriers or technical problems at work, how do you currently handle the situation? (Select all that apply)
Example: not understanding instructions, safety policies, or communicating with others.
Question Type
Short answer
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Multiple choice grid
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Date
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Ask coworkers for help
Ask supervisor/manager
Use a translation app (Google translate, etc.)
Avoid or delay the task
Figure it out myself
Other:
Add option
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Answer key
(0 points)
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What would make this kind of app most useful to you?
What would make this kind of app most useful to you?
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Fast, short lessons
Safety-related vocabulary
Audio pronunciation
Real job-site scenarios
Ability to connect with someone who speaks the same language and in the same trade instantly
Ability to practice speaking/chatting with others of the same trade on topics related to the trade.
Quizzes/games
Other:
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What would motivate you to keep using the app? (Rewards, seeing progress, reminders, competing with friends, etc.)
What would motivate you to keep using the app? (Rewards, seeing progress, reminders, competing with friends, etc.)
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