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Missing balances on users have been facing a known issue regarding token balances missing from their account wallet after the migration to v1.2 in December 2018.

Tokens have been previously restored on a case-by-case basis. That is resource-intensive and our team is now working on a one time fix to resolve the issue for all users affected.

If you are a user affected by this issue, please fill out the Google Form given in link below. If you have already raised a support ticket, you don’t need to do anything; we have all the details we need.

Name *
Registered email address *
Please provide the email address of the account where balances are missing.
Which tokens are missing from your balances? *
Please provide details of any past support tickets regarding this issue, if any. You do not need to create one right now.
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