Not started
Beginning stages
Partially implemented
Fully implemented
NA
We train staff in effective communication strategies and tactics
We support staff members who use the chain of command appropriately and protect them against possible retaliation.
We limit verbal orders to emergent situations only.
We require verification of telephone/verbal orders and test results, using a read-back technique and two unique patient identifiers.
We provide staff with language interpretation tools and translation services when needed.
We use Displays at least bi-lingual (English and and the state language/language spoken by the majority of people in that area).